SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
기대 엄청하고 2개를 주문했는데 만족해요 팬트리장 맨 위에 있는 양념류를 담았더니 딱이네요 무게감도 있고 사이즈도 적당해서 저는 대만족 입니다 나란히 두개를 설치 했는데 접착력도 우수해서 밀고 당길때 불편함은1도 없어요 다만 무거운 물건을 담아두니 부드러운감은 조금 떨어져요 그래도 재품이 튼튼하고 기스없이 배송되서 좋아요
Muito bom e seguro
This item is great for organising and making sure you can see everything in your pantry!
좋아요.사이즈적당.잘쓸게요.문고리 ?경첩?사이즈생각해시키세요
접착력 우수하고 튼튼합니다
Este producto realmente me sorprendió por su excelente calidad, diseño moderno y facilidad de uso. Desde el primer día ha funcionado a la perfección, cumpliendo todo lo que prometía en la descripción. Los materiales se sienten duraderos y resistentes, además de que su rendimiento es constante incluso con uso frecuente. Sin duda, una compra que vale completamente la pena y recomendaría sin dudarlo.
상품이 마음에 들어요 상품이 마음에 들어요 상품이 마음에 들어요 상품이 마음에 들어요 상품이 마음에 들어요
przesyłka trochę opóźnione ale wszystko ok. polecam
Helaas gedeukt aangekomen redelijk ok gekregen en is fantastisch in de kast
Sehr gute Verarbeitung, einfache Montage, kann ich uneingeschränkt weiterempfehlen :)
great storage rack. finally found this. very helpful in organizing my childrens lunch boxes. nicely packed and arrived quickly. easy to attach.
Better than expected! so happy with them, will definitely buy more.
Excelente preço qualidade. conforme descrito. envio muito rápido
perfect! The sizes are as described. Glides well even with more weight on it.
Stable. I hope abit more pull out but good enough
Really great!
El producto corresponde con la imagen y la descripción. Con el paso del tiempo se verá la calidad y durabilidad en principio no se ven mal. El envío un poco lento.
좋아요 생각보다 유용하게 잘 쓰일 것 같아요 가격이 좀 더 저렴하먄 좋겠네요..ㅎㅎ^_^ 배송도 아주 빨랐어요!!
Very happy with the order. Yet to be installed but quality looks great.
좋음. ,.,.,.,.,,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,,..,,.,.,.,.,.,.,.,.,.,..,,.,.,.,.,..,,.,.,.,,. 할인하면 더살거임
좋은 ,.....,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.
L’article est en métal et semble de bonne qualité ! À voir dans le temps
Very good quality and easy to install
Pefertto.!!. come da descrizione.
좋네요 가격도 좋고. 만족합니다