SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Buena calidad no trasparenta buen stresss
Быстрая доставка не просвечуют, хорошее качество
отличные лосины. сидят хорошо, плотно. посмотрим, на сколько хватит. сейчас все супер. спасибо большое продавцу ща товар и быструю доставку.
Дуже задоволена, якісні, гарно тягнуться, на ріст 170 не короткі (якраз), мʼякі, висока посадка. Рекомендую 👍🏻
Excelente calidad
a ver para empezar me compré otros de la talla L tened en cuenta que estiran al ponérselo mogollón total que quise devolverlos ... no me lo han aceptado porque según ellos no se veía que me quedara grande con nosecuantos videos y fotos lol .... total que por lo barato y que no se transparentan me los volví a comprar pero no recomiendo en absoluto al vendedor si tienes algún problema te comes tu el producto
Лосинки супер, по розміру підійшли. Якість топ, рубчик хороший. Беріть, не пошкодуєте.
super excelente producto, colores perfectos, tamaño, tela super, no es nada transparente, excelente calidad
Супер класні легінси, якість🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥комфортні, я задоволена, швидка доставка і якість топ 10/10 за 176 грн. Рекомендую.
są bardzo dobrej jakości i co najważniejsze nie prześwitują. kupię jeszcze inne kolory
Швидка доставка .Гарна якість, брала чорний колір, не просвічується.На обʼєм бедер 98 підійшов розмір М.
На свій М взяла Л і не прогадала, сіли чудово. Матеріал приємний, та акуратно пошито. Швидка доставка.
chico, se ve grueso, no trasluce
Шикарна якість! Я навіть не очікувала. Плотні,не просвічують, На зріст 1.60 сіли ідеально. Обхват стегон 102,обхват по талії 73- взяла розмір М,сіли супер!
Лосіни класні! Досить якісні, шви рівненькі, мають легкий ефект утяжки. Товар прийшов за 2 тижні. Розмір брала такий, який ношу, і він добре підійшов. Продавця однозначно рекомендую! )
Legging confortable,
Las calzas son buenas. No amoldan silueta para nada, (si tienes rollo en la guata inferior se notaran) PERO tienen buen agarre, las usé para entrenar y no se bajan asi que gran punto a favor. No se trasluce pero si apoyo a quien decia que mejor utilizar ropa interior sin costura, si no se nota todo. Lo usaré en mi casa o tapada con polera, no es culpa de la calza que yo sea deforme asi que 5/5. Buen largo, se agradece ya que soy un poco alta (1,68)
Тягнуться добре,швів на попі і перелік нема тож можна ходити по вулиці, як у штанах. Прийшло досить швидко і цілими.
це кайф! якість дуже хороша і тканина приємна до тіла, щільна, не просвічується. я задоволена товаром
Доставка дуже швидка . Якість чудова, не просвічуються
Супер
Vrraaaaaaaazqiment très bonne qualité vdm vdm vdm très bien bie très bien mais pas assez de qualité pour le faire en vrai je trouve pas ça normal que
Супер 👌🏻
Perfeita, veste muito bem!!! 😍👏🏽
Qualidade incrível tecido muito encorpado quero uma cor de cada realmente veste muito bem e modela bastante