SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
very cute kit. fast delivery, very happy. I highly recommend. thank you
Hermoso el bebe... Suave y tiene buen porte, solo lo malo fue que su certificado venia roto y todo arrugado pero eso es un detalle menor... Bello bello
super
Whoooooooo estoy muy sorprendida está súper hermosa esta bebé , súper calidad detalles hermosos simplemente , recomiendo ampliamente compren los 2bebes yo solo compré una muñeca y pediré la otra
Kit muito bonito e igual as fotos mostradas. Chegou muito bem pintado e embalado. É uma escultura amorosa e mal posso espetar pata monta-la! Recomendo o vendedor e o artigo!
Polecam! Jestem bardzo zadowolona z zakupu, to jeden z moich ulubionych modeli, kupuję nie po raz pierwszy. Magnes trzeba przykleić samodzielnie.
linda boneca amei chegou tudo certinho
Es preciosa y está muy bien pintada, tiene venitas, moteado en la piel, uñas y pestañas. Vine con certificado de autenticidad de la escultora, chupete imantado e imán para poner en la boca y 8 bridas. Tiene inscripción de la escultora detrás de la cabeza y un número que también tiene en todas sus extremidades.
llegó rápido a Chile ! la recomiendo ya que es muy tierna y muy hermosa
los paquetes llegaron maltratados el producto está bien pero todos los productos estaban maltratados llegaron rotos los hojitas de sus actas de nacimiento sus papeles que traen estaban rotos y dañados algunas veces no me llegan su certificados y esta vez llegaron dañados
Jestem bardzo zadowolona z zakupu, bardzo lubię ten model. Polecam zakup i sprzedawcę. Wszystko zgodnie z opisem.
que cosita más bonita
ya he pedido este artículo muchas veces la verdad no tengo problema es hermoso solamente que me llega a veces el certificado y a veces no me gustaría que me lo mandaran gracias
very nice kit. Would order from this seller again. He is adorable. Thank you very much. 😀😄
sehr süß die kleine genau wie beschrieben die mit den offenen Augen zaubert mir immer wenn ich sie anschaue ein Lächeln ins Gesicht
muy bonitos
This doll is cute. It has a little too much red on the face and the body is awkward.
me encanta es preciosa
bellissimi tutti e due i kit, quella con occhi aperti mi piace molto di più senza ciglia
заказ пришел вовремя,голова была деформирована,пришлось нагревать феном,молд хороший добавила роспись реснички и волосики и вот что получилось,я во всяком случае довольна.Продавцу спасибо
Her lovely twin sister with open eyes is also very sweet. You have to put the eyelashes yourself 🙏. I can really recommend to buy both of the twins. Thank you Ali Express 🙏
This is a beautiful doll. The delivery was very fast.
Bello, viene con imán incluido sin pegar, pestañas injertadas y certificado de autenticidad, gracias!
Jestem bardzo zadowolona z zakupu, piękny zestaw. Kupuję nie pierwszy raz, polecam zakup i sprzedawcę.
es muy bonito solo me faltó el certificado por favor envíenme certificados es el segundo q pido y el otro si tenía apesar de esos todo es perfecto 💯 es muy bonito