SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Fits nicely and comfortable . This is a very thin jacket , not suitable for chills or cool weather . We use it for nice weather walks or light rain , good for the jobs . Colour is beautiful . Fast shipping and delivery , only took ten days to get here , very happy about that . Reliable seller , thank you very much !!
Очень быстрая доставка, рекомендую товар и продавца!
가을부터겨울까지필요해서 미리샀어요 가격뭐에요 너무좋아요~~
A jaqueta é muito bonita, é bem fininha, de lavagem e secagem rápida, o envio foi rápido, chegou bem embalado.
muito fofo,mas não é impermeável
이뻐요 이뻐요
очень понравилось
Ok
Deve ser o quarto ou quinto que compro. Adoro..esse vou dar de presente com certeza vai gostar. Obrigada
I got it yesterday, I like it. It looks sturdy and beautiful. I will purchase other color in the near future. The shipping was very fast.
Tamanho perfeito. Tenho 114 cm de busto. Igualzinho a do site..
por el precio muy bueno
Muy buen producto, de gran calidad, color exacto a la imagen, usualmente uso talla M, pedí talla L y queda bastante bien y hasta holgado. Llegó muy rápido y bien embalado. Recomiendo al vendedor.
Me ha gustado mucho, está talla L me queda mejor que la M
Excelente qualidade, lindo, igual à imagem. Entrega muito rápida. Recomendo muito o artigo e o vendedor.
Perfeito. Adorei
parece más amarilla que verde pero en general está bien el producto, ligero y bonito. llegó en tiempo y forma
Все чудово, відповідає заявленому, як на фото
Курточка отличная! Все как в описании. Качество ткани хорошее. Легкая - на весну лето. Доставка была быстрой. Благодарю магазин и рекомендую к покупке товар 👌🏻
굿굿굿 굿굿굿 조아요 조아요 가성비는 한국 사람이 알리 조아요 굿굿굿입니다 굿굿굿입니다 굿굿굿입니다 굿굿굿입니다 굿굿굿입니다 굿굿굿입니다 굿굿굿입니다 굿굿굿입니다 굿굿굿입니다 굿굿굿입니다 굿굿굿입니다 굿굿굿입니다 굿굿굿입니다 굿굿굿입니다 굿굿굿입니다 굿굿굿입니다 굿굿굿입니다 굿굿굿입니다 굿굿굿입니다 굿굿굿입니다 가성비 최고
clvery light material
Con esta compra tengo casi todos los colores, son cómodas y excelentes para el calor, tengo colores para cada estilo, las recomiendo además que llegan super rápido.
article conforme a la description
no es la primera que compré siempre perfecto y tiene bolsillo canguro
Легенька курточка. Це тканина, слизька синтетика. Вона захистить від легкого вітру, від сильного дощу - ні. Легенька вітровка. Не відчувається на тілі, «не шелестить» коли рухаєшся. Кармани не функціональні, ключі вилітають з них коли біжиш.