SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Fits perfectly for my wife and me. Feels good on bare skin too. Thank you.
świetna kamizelka rowerowa, Kupiona w rozmiarze L dla 180 cm i wagi około 77 kg. Rozmiar idealny. Bałem się że może być zbyt luźna. Idealne dopasowanie a 1, 2 dodatkowe warstwy pod spód się zmieszczą. polecam
Looks Perfect, fits Perfect, 1 Size upper
Perfecto , talla bien
가을 대비 바람막이 조끼로 아주 좋네요~ 투지퍼라 아랫단에서 조끼를 오픈도 할 수 있고 원단도 약간 도툼한게 가을 아침,저녁 찬바람이 불때 아주 유용할듯 하네요~ 원단이 조금 두꺼워 봄,가을 아침,저녁이나 가을~겨울, 겨울~봄으로 들어가는 간절기에만 입을 수 있을듯 하네요~ 낮기온이 올라가는 주간 라이딩에는 다소 더울듯 합니다~ 원단도 좋고 만듬새도 꼼꼼한게 저가 나이론 조끼보다 월등히 좋습니다~ 굿~ 👍🏼⭐️⭐️⭐️⭐️⭐️
Buena calidad
Il prodotto è ottimo ma attenzione alla misura: veste piccolo.
좋아요~~
I'm 182cm and 71kg (race fit), i chose size L but it's a big to big for me, i should have chosen a size m. Otherwise it's very good quality!
Im 186cm and 108kg and took 2xl, very satisfied with size and feel. Quality of materials is on another level, amazing feel of materials and colours. Also feels very warm what is great on descends and windy rides.
Embalaje: Adecuado en bolsa de burbuja // Tiempo de entrega (Lima-Perú): 14 días, súper rápido, llegó a la puerta de mi domicilio (Lima-Perú) // Calidad percibida: La calidad es buena, como se aprecia en la foto, buenos acabado, como siempre RION no defrauda ! // Conclusión: Producto y vendedor recomendado para el precio ofrecido !
옷 너무 맘에 들어요 핏이 이뻐요 주문 사이즈 일치
tiene buena calidad y agusta bien
172cm / 69kg; size M - fits very well, good quality, very satisfied
super jakość ale potrzebuje XXL przy wzroście 184 i rozmiarze klatki 112cm
Ottimo giacchetto di grande qualità
Es excelente recomendado 100%
Extra jakość i rozmiar EU.
Bin 180cm groß und 80 kg größe L passt perfekt. Gute Qualität und top Verarbeitung
Muy buen chaleco. Bien fabricado y material de calidad. la cremallera doble funciona perfectamente y el tejido protege del viento. los costados transpirables y bolsillos en la parte trasera
i179cm 69kg it fits perfect.
buena calidad esta bien. tiempo de envío perfecto. buena calidad esta bien. tiempo de envío perfecto
Il prodotto come qualità super!! Come taglia, ho preso la XL ma vestono troppo aderente!! Bisogna prendere due taglie in più!!
Todo perfecto
Świetna jakość , 178 cm, 77 kg rozmiar L pasuje idealnie