SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
bon rapport qualité prix
The material is very soft and comfortable! The quality is good and comfortable to wear. Can modify the leg shape, the upper body effect is good ~ the details are also well done. It is very comfortable to wear without line bumps and chromatic aberration, and the size is just right. It is particularly stylish to match, and the pants are comfortable and elastic, and will not look baggy. The quality is good and it is worth buying.
I like these pants very much, and the material is comfortable. It feels comfortable and elastic. It won't be as tight as the jeans I wore before. It feels comfortable, natural and casual, with long legs and moderate thickness. I really like it, it's very comfortable, it's better than I expected, it's really great, and the price ratio is very high!
The material is very soft and comfortable! The quality is good and comfortable to wear. Can modify the leg shape, the upper body effect is good ~ the details are also well done. It is very comfortable to wear without line bumps and chromatic aberration, and the size is just right. It is particularly stylish to match, and the pants are comfortable and elastic, and will not look baggy. The quality is good and it is worth buying.
Pantalón muy hermoso amo el color la talla y todo eso si pidan de su talla porque si es cual a la talla KDJD
J’adore, bien large la taille est nickel je recommande
отличное качество, рекомендую
Too merci
Nice pants and thin legs. Pants are just the right size, and you can wear anything. I have chosen this pair of trousers for a long time and I am not disappointed at all. I especially like it. It's very elastic. It's comfortable to wear, not tight, and the price is right. You can place an order if you like! !
джинсы пушка, мой рост 158-159 вес 48 талия 64 бедра 90 с чем то сели как на родную, хотя боялась заказывать s чуть длинноваты, но я думаю в этом нету больших проблем ткань легкая
perfect item, thank you so much!!
The merchant's delivery speed is fast, the color does not fade after washing, and the upper body is very comfortable. The size recommended by customer service is very suitable for simple style and is worth buying. The trousers are of good quality, comfortable in fabric, very figure-showing and beautiful in style, just as described in the picture. I am going to buy another replacement, and I will continue to buy it in the future if necessary. Customer service attitude is also very good, very satisfied with a shopping.