SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I love these jeans. It is very individual, loose and comfortable to wear, and can also lengthen the line of the legs. Show the line of the legs, simple and rich in design. It can mainly show the long legs, the texture is soft, delicate and light, and it is very comfortable to wear. The breathability is very good, and the version is very good and very skin-friendly. It's still very fashionable, I like it very much, and the express delivery is also very fast, and the quality of after-sales service is also very good, give your home a like
trop beau tout est brodé nickel
The quality is quite good, the back of the waist is elastic, and the hardware of the front button zipper is quite good, so it won't pull. The fabric feels good, and you can wear it after washing it tomorrow
good and came fast but definitely not as big as they make them look.
The baby has received it. The packaging is very good. The trousers are not damaged and dirty. The fabric is very soft, delicate and comfortable. The size is also standard. The recommended size on the details page is just right. The workmanship is exquisite, the style is fashionable, and the color of the version is very beautiful. There is no color difference. This price in the same paragraph is really cost-effective, much cheaper than the clothing store, and the cost performance is quite high! I will still patronize this store in the future!
The merchant's delivery speed is fast, the color does not fade after washing, and the upper body is very comfortable. The size recommended by customer service is very suitable for simple style and is worth buying. The trousers are of good quality, comfortable in fabric, very figure-showing and beautiful in style, just as described in the picture. I am going to buy another replacement, and I will continue to buy it in the future if necessary. Customer service attitude is also very good, very satisfied with a shopping.
I like it very much. The quality is good. It doesn't fade after washing once. It's very good. I like the waist design very much. The trousers with high waist are really long legs with a blouse. The size recommended by the store is very suitable. It is very slim and perfect to wear. I like the trousers with small feet, which match clothes well and are just right in length. I have recommended them to my friends and will come here often in the future.
The baby has received it. The packaging is very good. The trousers are not damaged and dirty. The fabric is very soft, delicate and comfortable. The size is also standard. The recommended size on the details page is just right. The workmanship is exquisite, the style is fashionable, and the color of the version is very beautiful. There is no color difference. This price in the same paragraph is really cost-effective, much cheaper than the clothing store, and the cost performance is quite high! I will still patronize this store in the future!
There were all kinds of worries when I was shooting, but after receiving the goods, it made people feel that the price is high. The trousers are really good, the elasticity is very good, the fabric feels very comfortable, and the workmanship is better than other trousers. The stitching of this trousers looks very firm and won't open. I tried it on and it is very slim , The color and style are also very fashionable, it is very good to match clothes, it can be matched with T-shirts and shirts, I like it very much, praise
норм, пойдет, 9 из 10, все как надо
There were all kinds of worries when I was shooting, but after receiving the goods, it made people feel that the price is high. The trousers are really good, the elasticity is very good, the fabric feels very comfortable, and the workmanship is better than other trousers. The stitching of this trousers looks very firm and won't open. I tried it on and it is very slim , The color and style are also very fashionable, it is very good to match clothes, it can be matched with T-shirts and shirts, I like it very much, praise
I like these pants very much, and the material is comfortable. It feels comfortable and elastic. It won't be as tight as the jeans I wore before. It feels comfortable, natural and casual, with long legs and moderate thickness. I really like it, it's very comfortable, it's better than I expected, it's really great, and the price ratio is very high!
The seller's service attitude is also very good, and the pants fit me well, which is the effect I want. It's great. My friends say it's good-looking, so I will come here often in the future and praise it! Pants are really affordable. They look good and save money. The version is fashionable, loose and slim, which is my favorite type. It's very good in workmanship and material. It's a high-quality trousers! ! !
Nice pants and thin legs. Pants are just the right size, and you can wear anything. I have chosen this pair of trousers for a long time and I am not disappointed at all. I especially like it. It's very elastic. It's comfortable to wear, not tight, and the price is right. You can place an order if you like! !
The version is very good, especially thin, a little stretchy, the upper body strength shows long legs, it is very comfortable to wear, and the fabric is also very good! The elastic and fine lines are very comfortable to touch and fit well! Buy it next time! , the pants are really good, they are very thick. I can wear them alone in spring and autumn. I don't feel thin. They are much better than the ones I bought before. The quality is very good, and the workmanship is also very good. Weird smell, I have already followed your house, and I will buy my pants from your house in the future.
The merchant's delivery speed is fast, the color does not fade after washing, and the upper body is very comfortable. The size recommended by customer service is very suitable for simple style and is worth buying. The trousers are of good quality, comfortable in fabric, very figure-showing and beautiful in style, just as described in the picture. I am going to buy another replacement, and I will continue to buy it in the future if necessary. Customer service attitude is also very good, very satisfied with a shopping.
все хорошо,широкие как хотела но немного спадают.выглядит красиво
Pants have a particularly good upper body effect, and the legs are straight, but they are not fat. The real thing is better than the photos, and the quality is even better. It's really a big surprise after receiving the goods, and the logistics is also very powerful. It will be delivered soon and will come again.
виглядає класно тошо багато де стирчать нитки
The merchant's delivery speed is fast, the color does not fade after washing, and the upper body is very comfortable. The size recommended by customer service is very suitable for simple style and is worth buying. The trousers are of good quality, comfortable in fabric, very figure-showing and beautiful in style, just as described in the picture. I am going to buy another replacement, and I will continue to buy it in the future if necessary. Customer service attitude is also very good, very satisfied with a shopping.
I like these pants very much, and the material is comfortable. It feels comfortable and elastic. It won't be as tight as the jeans I wore before. It feels comfortable, natural and casual, with long legs and moderate thickness. I really like it, it's very comfortable, it's better than I expected, it's really great, and the price ratio is very high!
The merchant's delivery speed is fast, the color does not fade after washing, and the upper body is very comfortable. The size recommended by customer service is very suitable for simple style and is worth buying. The trousers are of good quality, comfortable in fabric, very figure-showing and beautiful in style, just as described in the picture. I am going to buy another replacement, and I will continue to buy it in the future if necessary. Customer service attitude is also very good, very satisfied with a shopping.