SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Джинсы супер!Сели идеально.Качество хорошее,тянутся хорошо.На мои параметры:От-66,ОБ-88,рост 160,размер 26 подошел отлично.Очень довольна,рекомендую.С продавцом не общалась.
маломерят, нужно брать на два размера больше, качество хорошее.
Talla 31, equivale a talla 42 en España. Queda ajustado, lo cual me encanta. Es calentito con pelitos en su interior. Altura pantalón perfecto, no queda corto.
хорошие стрейчевые джинсы на меху. на талию 76см и бедра 98см сели не плотно, можно было брать 28размер. длина ещё есть запас 2- 3 см, мой рост 155см
⭐⭐⭐⭐⭐ Die Jeans ist toll! Ich habe Größe 29 bestellt bei folgenden Maßen: Taille 78 cm – Hüfte 92 cm – Po 95 cm Passt perfekt, sitzt bequem (nicht zu eng, nicht zu weit), genau wie ich es wollte für den Winter. Der hohe Bund ist super angenehm, das Fleece innen richtig warm und weich, Qualität top für den Preis! Dehnt sich schön mit, sitzt nirgends ein. Kann ich nur empfehlen – nehmt euch ruhig die Größe nach eurer Taille/Hüfte, die Tabelle stimmt! Sehr zufrieden ❤
Produit conforme à la description .
평소 27입는데 허벅지와 종아리 두꺼워서 일자만 입다가 추워서 이거 32 주문함. 허리줄이고 짧은 다리땜시 기장 줄여서 입고있음. 그래도 사방 스판이라 한겨울에 이거만한게 없음ㅋㅋ
Beautiful jeans and velvety. Will definitely buy more.
따수워요 아주 겁나게 울트라 스키니인데 꼭…사이즈 하나 크게 구매하세요..약속하기야…
29~30입는데 31 시켰어요 스판기 있고 뒷쪽에 고무들어가 있어 편해요 168에 68입니다 다른색상으로 또 구매하고 싶네요
pedí talla mediana (cadera 90) y me quedo perfecto.
Ношу розмір 38/40(М), взяла 30. Джинси підійшли нормально,але я думаю,що і 32 були б добре - трошки свобідніше . Прийшли скоро. Взагалі довільна. Вже почала носити- теплі.
Девочки,джинсы просто огонь. Мягкие,приятные к телу. На 56 кг и рост 1.60 сели великолепно.. Товар и продавца рекомендую.
хорошие джинсы, тёплые, беру уже второй раз, другого цвета. размер 25 на 170/47 по длине хорошие под ботинки, под кроссы хотелось бы чуть длиннее
this is now my 2nd pair and I'm obsessed so warm, super comfy
Super spodnie. Noszę rozmiar M. Wzięłam rozmiar 30 i jest w sam raz. Polecam
Ordered size 28 on 162cm ~55kg, sadly it was too small. The quality is great 👌🏼
Рост 160см, бедра 112 см , талия 97 см .Все идеально подходит. Джинсы отлично тянутся. Брала у этого продавца синии джинсы , а теперь черные взяла. Продавца рекомендую.
на мої 54кг і зріст 160, талія десь 70см, 27 розмір пасує ідеально, сидить по фігурі,обтягує
Номер 29 е идеален за 164 см, 54-57 кг. Много съм доволна, идеални са за зимата!
Чудові джинси. Ношу із великим задоволенням. В мінус треба буде вдягати під них термолегінси, а взагалі я дуже задоволена. На мій зріст 159 см, об’єм стегон 90 брала 26 розмір і сів ідеально. Рекомендую👍🏻
Great pants. I bought all four colors and they keep consistency in the size, shape and quality. It’s stretchy so makes it comfortable to wear. I am 161cm and 52.5kg, the size 28 fit me well.
El producto se ajusta perfectamente a la descripción. muy lindo, comodo
me encanta es precioso supercalentito pero la talla es muy pequeña
están bien calentitos, y soy talla 0 y me quedaron super bien, hacen buena forma miau ^*^