SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Товар відповідає опису та фотографіям продавця. Дякую!
muy bien !!!!
Llegó en perfecto estado. Excelente calidad. El color es algo más oscuro. Para escoger la talla es mejor medir unos jeans que tengamos y con esas medidas decidir, porque yo mido 82 cm de cintura pero mis jeans 73 cm, entonces pedí talla 31 y me quedaron perfectos.
너무.편하고 좋아요.최고네요 ❤️❤️❤️❤️🤓😜😘🤪😍😝🙁🥰😍😛🙂😂😗😗😂👌🥲👌😂😃😗😅😂😁😅☺️☺️🥲🥹🙂😯😯😯😯😯😑😑😑😶
바지 한국에서는 27입는데 여기꺼는 29샀는데 좋아요. 다리 딱맞고 두툼하고 허리는 크지만, 나름 1.5만원이라 28로 다시 사긴 그래서 그냥 입습니다. 맘에 들고… 겨울에 이친구로 존버하다가 28로 하나 더 살까ㅋㅋ 생각중이에요
넉넉하게 큰거 샀는데 아주 편하고 따뜻하네요. 한 치수 작은걸해도 괜찮았겠다싶고…ㅎㅎ
잘 받았어요. 한치수 큰것으로 사용하다가 정치수로 추가 구매한거예요. 딱 좋아요.. 타 상품에 비하면 작다고 표현할수도 있으니 전 정사이즈로 봅니다~~ 올겨울 잘 입겠습니다.
Perfecto uso talla 34-36 europea y tome la talla 27.
스판끼 좋고 따뜻합니다. 사이즈 맞게 주문해서 기모때문에 꽉 낄줄 알았는데 딱맞아요. 디른색상 추가구매 했습니다.
너무너무 쓸만해요 좋아요 자주 사고싶어요 많이 좋아요 최고에요 아음에도 살게요 아주 좋아요 밀고당기고 늘렷다 줄여도 안줄어들어요 탄탄해요 튼튼해요 세상에서 두번째로 좋아요 너무너무 좋아요 와 신나요
Very good. I am 156 cm, 59 kg and it fits ❤️
완전 맘에 드네요 161cm 57kg인데 다른분들 리뷰보고 30 으로 주문하니 낙낙하니 잘맞네요 스키니라 딱 붙고 날씬해 보여요 안감도 부들부들 신축성도 완전 좋네요
후기 보고 샀는데 좋아요. 사이즈는 s입는데 27이 딱 좋네요. 안감 벨벳도 부드럽고 따뜻하고 스판도 편하고 좋아요
핏 이쁩니다. 겨울이라 일부러 한사이즈 크게 주문했는데 잘 맞아요. 기모가 있어서 헐렁거린다는 느낌은 없습니다.
Thank you! Good pants. They are true to size description. I recommend. I wear 4-6 in US sizes.
if there's a way I would post a 10 star I love it. so comfortable so warm for winter I would definitely recommend and I'm going to order some more different colors. I order it size 32 usually my pant size 9 it fits perfect
Doskonałe spodnie, ocieplone grafitowym futerkiem od środka. Doskonale leżą, staranne wykonanie. W ubiegłym roku kupiłam niebieskie i do tej pory są megafajne. Spodnie w rozmiarze 29 będą idealnie leżały na wymiarach: 74 cm w pasie, 96-98 cm w biodrach, 57 kg wagi. Przy moim wzroście 169 cm są trochę nad kostkę, ale mnie to nie przeszkadza, ponieważ będę je nosiła do wysokich butów. Generalnie mogłyby być chociaż ze 3 cm dłuższe. UWAGA: SPODNIE NIE POGRUBIAJĄ, wręcz przeciwnie ten fason z wysokim stanem wydłuża i wysmukla sylwetkę. Zakup ich to strzał w 10. Polecam spodnie i sprzedającego. Dżinsy tej firmy są najlepsze !!!!
Excelente calidad. En los jeans más ajustados que tengo mido 72 cm de cintura, y mido 1.63 de altura, en base a esta medida pedí la talla 31 y me quedó muy bien, por eso es mejor medir tus jeans y luego elegir la talla.
Perfect!
Perfect! Will buy another color! I'm 162 cm and 59 kg, bought size 30 and fits perfectly 😍
Чудові джинси. Приємний матеріал зовні. По ногах дуже плотно сидять, а в зоні талії вільні, хоча сидять добре. Всередині вони насправді не такі теплі та пушисті як на фото, але нехай. Колір чорний, розмір 29 на вагу 55 кг, зріст 1,65
핏두 좋구 찐블랙이라 좋아요!!25없어서 26샀는데 편하게 잘 맞아요!!
Товар пришел в срок, соответствует описанию. Штаны хорошие, в бедрах размер сел хорошо (об 95) а вот в талии широковаты на мой от 62. Ну под одеждой видно не будет или с поясом. Товар рекомендую, продавца тоже. Общаться с продавцом не было необходимости.
Super beaux jeans , comme sur les photos de vendeur. J’adore. Je voudrais bien en avoir un deuxième . Je recommande fortement . La taille est parfaite pour une taille européenne. (Je porte taille L européen) Ça ne sert pas au niveau de ventre. Le matière est élastique, tres douce a l’intérieur et super agréable sur la peau.
Enfin un jean à ma taille ! Vraiment parfait ! Tient chaud et taille idéale je recommande ! Merci beaucoup pour la super qualité et la taille parfaite ! 😍