SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
this is now my 2nd pair and I'm obsessed so warm, super comfy
me encanta es precioso supercalentito pero la talla es muy pequeña
на мої 54кг і зріст 160, талія десь 70см, 27 розмір пасує ідеально, сидить по фігурі,обтягує
Номер 29 е идеален за 164 см, 54-57 кг. Много съм доволна, идеални са за зимата!
хорошие джинсы, тёплые, беру уже второй раз, другого цвета. размер 25 на 170/47 по длине хорошие под ботинки, под кроссы хотелось бы чуть длиннее
El producto se ajusta perfectamente a la descripción. muy lindo, comodo
Ношу розмір 38/40(М), взяла 30. Джинси підійшли нормально,але я думаю,що і 32 були б добре - трошки свобідніше . Прийшли скоро. Взагалі довільна. Вже почала носити- теплі.
Super spodnie. Noszę rozmiar M. Wzięłam rozmiar 30 i jest w sam raz. Polecam
Беру уже 4-е, разные, качество супер. Рекомендую
Девочки,джинсы просто огонь. Мягкие,приятные к телу. На 56 кг и рост 1.60 сели великолепно.. Товар и продавца рекомендую.
Ordered size 28 on 162cm ~55kg, sadly it was too small. The quality is great 👌🏼
Чудові джинси. Ношу із великим задоволенням. В мінус треба буде вдягати під них термолегінси, а взагалі я дуже задоволена. На мій зріст 159 см, об’єм стегон 90 брала 26 розмір і сів ідеально. Рекомендую👍🏻
Товар відповідає опису та фотографіям продавця. Дякую!
넉넉하게 큰거 샀는데 아주 편하고 따뜻하네요. 한 치수 작은걸해도 괜찮았겠다싶고…ㅎㅎ
muy contenta con esta compra, la talla es exacta y la calidad excelente, gracias al vendedor y Aliexpres
바지 한국에서는 27입는데 여기꺼는 29샀는데 좋아요. 다리 딱맞고 두툼하고 허리는 크지만, 나름 1.5만원이라 28로 다시 사긴 그래서 그냥 입습니다. 맘에 들고… 겨울에 이친구로 존버하다가 28로 하나 더 살까ㅋㅋ 생각중이에요
Llegó en perfecto estado. Excelente calidad. El color es algo más oscuro. Para escoger la talla es mejor medir unos jeans que tengamos y con esas medidas decidir, porque yo mido 82 cm de cintura pero mis jeans 73 cm, entonces pedí talla 31 y me quedaron perfectos.
Штани теплі. На от. 85см, об. 107см, брала розмір 31 трохи великі. Можна було взяти розмір 30 так як тканина добре розтягується. На зріст 163 по довжені підійшли ідеально. Рекомендую.
Very good. I am 156 cm, 59 kg and it fits ❤️
잘 받았어요. 한치수 큰것으로 사용하다가 정치수로 추가 구매한거예요. 딱 좋아요.. 타 상품에 비하면 작다고 표현할수도 있으니 전 정사이즈로 봅니다~~ 올겨울 잘 입겠습니다.
Perfecto uso talla 34-36 europea y tome la talla 27.
완전 맘에 드네요 161cm 57kg인데 다른분들 리뷰보고 30 으로 주문하니 낙낙하니 잘맞네요 스키니라 딱 붙고 날씬해 보여요 안감도 부들부들 신축성도 완전 좋네요
27에 키는165센치인데 바지가 많이 작아요. 하이웨스트라 디자인은 이쁜데 특히 종아리가 너무 꽈기네요 그래도 겨울엔 따뜻할거같아요 기모는짱짱합니다 반품하고 큰사이즈로 재구입
muy bien !!!!
너무.편하고 좋아요.최고네요 ❤️❤️❤️❤️🤓😜😘🤪😍😝🙁🥰😍😛🙂😂😗😗😂👌🥲👌😂😃😗😅😂😁😅☺️☺️🥲🥹🙂😯😯😯😯😯😑😑😑😶