SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
스판끼 좋고 따뜻합니다. 사이즈 맞게 주문해서 기모때문에 꽉 낄줄 알았는데 딱맞아요. 디른색상 추가구매 했습니다.
너무너무 쓸만해요 좋아요 자주 사고싶어요 많이 좋아요 최고에요 아음에도 살게요 아주 좋아요 밀고당기고 늘렷다 줄여도 안줄어들어요 탄탄해요 튼튼해요 세상에서 두번째로 좋아요 너무너무 좋아요 와 신나요
너무.편하고 좋아요.최고네요 ❤️❤️❤️❤️🤓😜😘🤪😍😝🙁🥰😍😛🙂😂😗😗😂👌🥲👌😂😃😗😅😂😁😅☺️☺️🥲🥹🙂😯😯😯😯😯😑😑😑😶
Thank you! Good pants. They are true to size description. I recommend. I wear 4-6 in US sizes.
if there's a way I would post a 10 star I love it. so comfortable so warm for winter I would definitely recommend and I'm going to order some more different colors. I order it size 32 usually my pant size 9 it fits perfect
Perfect!
후기 보고 샀는데 좋아요. 사이즈는 s입는데 27이 딱 좋네요. 안감 벨벳도 부드럽고 따뜻하고 스판도 편하고 좋아요
Perfect! Will buy another color! I'm 162 cm and 59 kg, bought size 30 and fits perfectly 😍
핏 이쁩니다. 겨울이라 일부러 한사이즈 크게 주문했는데 잘 맞아요. 기모가 있어서 헐렁거린다는 느낌은 없습니다.
Чудові джинси. Приємний матеріал зовні. По ногах дуже плотно сидять, а в зоні талії вільні, хоча сидять добре. Всередині вони насправді не такі теплі та пушисті як на фото, але нехай. Колір чорний, розмір 29 на вагу 55 кг, зріст 1,65
Excelente calidad. En los jeans más ajustados que tengo mido 72 cm de cintura, y mido 1.63 de altura, en base a esta medida pedí la talla 31 y me quedó muy bien, por eso es mejor medir tus jeans y luego elegir la talla.
Doskonałe spodnie, ocieplone grafitowym futerkiem od środka. Doskonale leżą, staranne wykonanie. W ubiegłym roku kupiłam niebieskie i do tej pory są megafajne. Spodnie w rozmiarze 29 będą idealnie leżały na wymiarach: 74 cm w pasie, 96-98 cm w biodrach, 57 kg wagi. Przy moim wzroście 169 cm są trochę nad kostkę, ale mnie to nie przeszkadza, ponieważ będę je nosiła do wysokich butów. Generalnie mogłyby być chociaż ze 3 cm dłuższe. UWAGA: SPODNIE NIE POGRUBIAJĄ, wręcz przeciwnie ten fason z wysokim stanem wydłuża i wysmukla sylwetkę. Zakup ich to strzał w 10. Polecam spodnie i sprzedającego. Dżinsy tej firmy są najlepsze !!!!
Товар пришел в срок, соответствует описанию. Штаны хорошие, в бедрах размер сел хорошо (об 95) а вот в талии широковаты на мой от 62. Ну под одеждой видно не будет или с поясом. Товар рекомендую, продавца тоже. Общаться с продавцом не было необходимости.
Super beaux jeans , comme sur les photos de vendeur. J’adore. Je voudrais bien en avoir un deuxième . Je recommande fortement . La taille est parfaite pour une taille européenne. (Je porte taille L européen) Ça ne sert pas au niveau de ventre. Le matière est élastique, tres douce a l’intérieur et super agréable sur la peau.
Enfin un jean à ma taille ! Vraiment parfait ! Tient chaud et taille idéale je recommande ! Merci beaucoup pour la super qualité et la taille parfaite ! 😍
Заказ сделан 24.09.25,в Эстонию прибыл 07.10.25. Рост 160см, бёдра 112см, талия 97см. Вес 73 кг. Все подошло хорошо.
маломерки, лучше заказывать на один , два размера больше, но качество очень классное, рекомендую
Доставка вчасно, якість гарна, тягнуться,на вагу 52 кг та ріст 164 см дуже облягають. Замовлю щеодні та 27 розміру. Думаю 26 краще на вагу до 50 кг.
핏두 좋구 찐블랙이라 좋아요!!25없어서 26샀는데 편하게 잘 맞아요!!
джинсы теплые, на погоду до - 10. Размер соответствует, качество нормальное. на рост 161 см. длина великовата.
the exact size and warm and nice.
джинси дуже класні , гарно тягнуться і теплі . рекомендую.
Bien taillé, j’ai pris la taille 27, je fais un 36 habituellement et pile la bonne taille
Very comfortable and warm.
está bien, se demoró en llegar, si abriga pero la talla es un poco grande, y se estira bastante