SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Die Größenangaben stimmen. Also, wer aus Europa ist, aufgepasst! Ich trage 26, hier ist es 28. Und die Hose passt mir, ich bin 1.60 hoch, genau. Bei größeren Frauen, über 1.70, wird das eine knöchellange Hose.
На зріст 159 см,ноги довгі, довжина по середину кісточки шіколотки. Як би брала свій розмір, 27, були короткі. Сидять не плотно, але носити можна. Тканина приємна, якість гарна.
Perfectos y queda muy bien. Tengo una talla 42 en España y he comprado la talla 31. Los recomiendo.
청색주문하고 입어봤는데 괜찮아서 주문했어요 주머니쪽은 융털이 없긴한데 그래도 전반적으로 따듯한편이고 괜찮아요
2 beden büyük olabilirmiş. Fakat yinede çok güzel sıcak tutuyor.
mi esposa le encantó y tiene el calor muy buen producto
진찌 작게나옴ㅎㅎ24기준 26이 딱맞음 질은 짱좋음 스판도 개좋음
이거 ㄱㅊㄱㅊ
super.
My mom really likes it she said it feels like teddy on the inside and it’s really nice but around the private part it fits a little weirdly she said but that probably depends on someone’s body aswell
Good
동양인 일반여성 기준 기장이 매우 길 것입니다 키 170cm 몸무게65kg 다리 기장이 길어서 발등을 덮습니다 이외 모든 핏 완벽하고 기모부분 너무 따뜻해요 2차구매
хороший товар, качество отличное, внутри мягкие, теплые,,, почитала комментарии и на свой М взяла 27 размер, подошёл идеально. рекомендую
마른분들께 강추네요~ 핏감좋고 편해서 좋아요~마른분들께 강추네요~ 핏감좋고 편해서 좋아요~마른분들께 강추네요~ 핏감좋고 편해서 좋아요~마른분들께 강추네요~ 핏감좋고 편해서 좋아요~~
Неплохие джинсы за свою цену. Цвет чуть грязнее, чем на фото. Обычно ношу размер 29, но здесь ориентировалась на замеры в сантиметрах, поэтому взяла 31 и не прогадала. На рост 164 см длина по щиколотку и подшивать не надо.
Me gustó mucho aunque la talla es un poco grande. Calidad buena y muy cómodo .
Джинсы супер!Сели идеально.Качество хорошее,тянутся хорошо.На мои параметры:От-66,ОБ-88,рост 160,размер 26 подошел отлично.Очень довольна,рекомендую.С продавцом не общалась.
very stretchy but could take one size larger for comfort
Good
Гарні штани. Високої посадки. На звичайний розмір L підійшло добре. Відповідає опису Швидко прибула пачка
bought a 2nd pair, really good for winter, warm and cozy :) love it
ottimo perfetto
Large waist .
заказываю не первый раз, хорошие штаны. мои параметры 170/46
Correspond à la description. J’avais commandé la taille 30 qui était trop petite, je l’ai renvoyé et j’ai pris la taille au dessus. Je trouve qu’il y a une grosse différence entre le 30 et le 31.