SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Bien taillé, j’ai pris la taille 27, je fais un 36 habituellement et pile la bonne taille
taille 29 pour un taille 38 en France. c'est parfait
Very comfortable and warm.
está bien, se demoró en llegar, si abriga pero la talla es un poco grande, y se estira bastante
Отличные джинсы. Подошли хорошо, но совсем впритык. У меня размер между м и s, рост 161см.
제품과 가성비가 너무 좋아서 두번째 구매합니다. 그런데 사이즈를 너무 크게 사서 옷이 계속 내려가는 불편함이 있어요ㅠㅠ 제가 잘못주문 한거라서 아쉽고 불편하지만 잘 입고 있습니다. 감사합니다
essa calça é excelente, confortável e material bom e costuras boas, vou comprar mais delas. 1,69 de altura para 65 kg tamanho 30
Sehr schnelle Lieferung. Bei Größe 164 cm, 53 kg passt die Größe 30 auf jeden Fall, es würde auch die Größe 29 passen. Leichter Geruch, denke er verfliegt. Grundsätzlich ein sehr angenehmes Tragegefühl. Der hohe Bund engt nicht ein. Würde sie wieder kaufen.
me llego se mira bonito el pantalón no me lo he puesto pero creo que si me queda si lo recomiendo
теплі, трошки тугі, але задоволена.
perfectos
Dommage trop peut mais de bonne qualité et chaud
Мои параметры: бедра 95.5 см, одна нога окружность 58 см, низ живота 80 см Брала на размер больше в прошлом году. Всю зиму выносились шикарно, теплые, удобные. Но сейчас они меня не очень обтягивают, а я люблю, когда джинсы сидят впритык. Поэтому в этот раз заказала другой цвет и размер меньше. Тоже сели хорошо, как раз обтянули как лосины. Такие же удобные и хорошие. На зиму берите, даже не думайте. Относятся не один год. Главное - угадать с размером. Мне помогали отзывы в прошлом году, в этом просто на размер меньше взяла, как уже сказала
Таблица не соответствует параметрам. В прошлый раз изделие моего размера ,по иаблице, пришлось подарить дочери. Мой размер EU28 (ОТ - 70, ОБ-90), оказались узкими и короткими. Сейчас заказала EU30 - сели идеально.
Thus is my 3rd order. Highly recommended. beautiful and warm
기모가 들어가 있어서 따뜻해요 단추는 배위로까지 올라와요 제가 평소 25 입는데 넉넉하게 입고 싶어서 26주문 했거든요 딱 좋아요 생가보다 크지 않아서요 사이즈 침고 하셍ㆍ
на европейский 38 идеально сели, длина на рост 164 до пятки. выглядит тёплыми.
They feel great. I'm 5'2, 115lbs. I got in 28. Good fit.
縫製がしっかりしており、見た目通りの商品です。サイズも記載通りに選んで問題ありませんでした。配送も早くて助かりました。
상품 평이 좋아서 큰 기대를 하고 주문했는데...스키니 핏이 너무 이뻐요.한국 싸이즈보다 한 치수 크게 사세요.
딱 맞아요 타이트 합니다 한치수 크게 시켜도 무방
サイズが心配でしたがぴったりで嬉しいです♪暖かくてさっそく履き直しました♡SHEINより品質も良く対応にも迅速で素晴らしいです。
Хорошие джинсы,32 подошел на бедра 110,тянутся с высокой талией,что очень удобно.Спасибо продавцу.Доставка быстрая.
Soy talla 42 y escogí la talla 31 y me quedaron perfectos, todo tal cual la imagen, lo recomiendo 100%
Джинсы просто супер. 29 размер идеально подошёл мне)),с талией 73-76,бедра 96,рост 160. Закажу еще второй раз)