SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
App Remote Control
Super! Od ręki się łączy ze SmartLife i jest gotowe do działania. U mnie zarządza ogrzewaniem w biurze - w połączeniu z termometrem. Bardzo polecam!
Han llegado rápido, los conecte con la aplicación recomendada , aunque mañana probaré con la de Apple preinstalada en el móvil .. tras cambiar la wifi del móvil a 2G, y reiniciar el enchufe , conectan rápidamente y funcionan como esperaba . Espero la calidad lo haga aguantar
The box was crushed during shipping, but the contents work.
Erstklassig und wirklich super Teile mit wifi und Tuya App
Super, it work well and many nice functions. I recommend. Thank you for receiving the article. I've noted it with interest and added it to my reading list. At this stage, I haven't yet been able to do a thorough analysis or test its conclusions or recommendations. As soon as my schedule allows, I'll delve into it seriously and give you more substantial feedback. The structure and table of contents seem clear, which is promising. I'll get back to you after using it fully. Best regards.
Pelo preço é fantástico! Nem parece que é chinês… no meio de tanta coisa fraca que comprei até parece mentira que isto funciona bem
Assolutamente perfetta pilotata da Alexa. Costo molto basso direi super conveniente.
Хороші розетки. Працюють адекватно. Без проблем підключилися до Smart Life. Зручна штука для управління приладами.
Замовлення надійшло об'єднаною посилкою за 9 днів, доставила Нова Пошта. Розумна розетка під'єднується до додатку Tuya, працює гарно.
Gniazdko dobrze działa i spełnia swoje zadania. Niestety trochę mało funkcjonalne do złożonych zastosowań ale dla mojego jest ok.
Teil ist wie beschrienn
extrem schneller Versand innerhalb von wenigen Tagen. Die sich Steckdose funktioniert super. sie wird sofort in Smart life gefunden und kann dann ganz einfach eingerichtet werden.
Товар прийшов за 12 днів. Підключив до телефону, а потім до ві-фі без проблем. Моніторе напругу, струм, потужність. Наче все добре. Дякую продавцю.
Einfache Installation, funktioniert einwandfrei. Leider ohne countdown, aber Preis-Leistung unschlagbar.
Ha llegado bien, es fácil su instalación y su funcionamiento. Hay que comprobar lo duradero que será.
Wszystko działa prawidłowo.
bardzo fajna sprawa do kontrolowania innych urządzeń do włączania wyłączania o kreślonych godzinach i porach dnia łatwa instalacja i można sterować z całego świata tam gdzie jest internet
Чудова розетка. Беру вже п'яту. Все чудово працює. В додатку ідентифікується одразу. Чудово працює. Має вбудований лічильник та статистику використаної електро енергії.
Приїхали вчасно.Хороші WIFI розетки.Всі працюють, якість хороша.Швидко налаштував.Працюють тільки на 2.4 MHz.Цікаво чи є можливість вмикатись з затримкою після ввімкнення живлення електромережі.Вимірює струм,спожиту електроенергію,вольтаж.Замовленям задоволений,рекомендую до покупки.Дякую.
todo ok
articulo correcto
Works well in a French socket. Integrates easily in Home Assistant.
très content de mon achat compatible avec l'application Tuya. bon rapport qualité prix
works good, connected to smart life, can turn it on or off, schedule work and monitors energy consumption
Funcionan ok como siempre con tuya o con ewelink.