SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
App Remote Control
schnelle Lieferung, habe nun 8 Stück davon in Homeassistent via MQTT laufen. bislang gab's keine Probleme. Eine PowerPlug hängt an der Waschmaschine. da werde ich ein Plug mal Opfern und schauen wie es drinnen aussieht.
These things are great and work flawlessly with Home assistant using Z2M with the SLZB06 coordinator. Will purchase more.
посилка дійшла за півтора тижня в Україну. розетка нормальна працює, до цього була на 16ампер реле клацало тихенько, ця на 20ампер реле тут голосно чомусь клацає. працює від Вайфай ця версія.
Не перший раз беру дану розетку, швидко підключається легка у використанні
It's great! These two plugs are working well, connected correctly and added to my account with a smart home. Arrived earlier as estimate.
great smart plug. added this device to my Smart life app. works as expected.
reçu en 7 jours ! ces prises sont très pratiques pour mettre sous ou hors tension un appareils l'appairage avec smart life est automatique et ne demande que quelques secondes
zgodne z opisem
Excelente producto. Es la tercera vez que lo compro. Muy recomendable.
товар прибыл быстро и без повреждений. работает через приложение Tuya Smart Home. Подключение прошло удачно, функционирует хорошо.
Cumple perfectamente su función, tal cual indica en la descripción, compre tres y después uno más. Se configura con la app cuyo código qr viene en la caja
J’ai déjà 6 à la maison Pour contrôler lés appareils
Transaction parfaite, produit conforme, livraison rapide, impeccable.
Not my first, good product! Simple connection and lot of functions.
Funciona muito bem, recomendo, não costuma perder conectividade e responde sempre ao comando.
fajna rzecz polecam bardzo przydatna
Artículo tal como se describe en la web. Funciona perfectamente y a buen precio. Contento con la compra.
Todo bien, buen producto, ya había comprado algunos con anterioridad y son fiables y con buena calidad .
Funciona e cumpre com a função descrita no anúncio, está com automatismo num candeeiro para iluminar à noite a campa da minha gata Mykas.
прекрасная розетка. с измерением энергии . взял шесть штук и рекомендую вам.
Прийшло швидко, до Києву за два тижня. Додаток встановився швидко, є багато функцій. Було добре упаковане. Продавця рекомендую.
Super schnelle und unkomplizierte Einbindung mit Tuya. In HomeAssistant direkt mit integriert
todo bien, ha llegado muy rapido y bien empaquetado
Habe davon schon mehrere gekauft und bisher war immer alles gut. Funktioniert, wenn es auch sehr simpel und ohne unnötige Features ist (bei dem Preis klar), geht es mit Google Home, Google Sprach Assistent und Alexa. Nutze es um meine Server von unterwegs kontrollieren zu können. Schnelle Lieferung. Alles 👍
Хорошее качество, подключение очень удобное, быстрая доставка , буду заказывать еще. Продавца и товар рекомендую