SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
App Remote Control
Polecam. Idealne do automatyzacji zasilania i weryfikacji zużycia energii
Tres bien
Lo ha detectado en la aplicación a la primera ha sido muy fácil en Tuya
super pratique pilotage à distance, contrôle consommation 👍
All good. And there is a integrated power monitor. I would buy it again.
Работает. Интерфейс управления в проге немного неудобный по сравнению с более дорогими розетками
Todo correcto cumple muy bien su función.
Замовляю не вперше. У Z2m залітає без проблем. Рекомендую товар і продавця.
livraison rapide bon produit
Item is nice and good quality. Works with ZHA Home Assistant in seconds. HA can handle all data.
Bien reçu dans les délais 3 prises télécommandées tout est ok
Fonctionne parfaitement. Prise très utile pour mettre en route des appareils à distance. Pleinement satisfait !
Всі розетки як завжди якісні, купував 5ть штук все доїхало без нарікань. Все працює справно
article correspondant à la description arrivé vite excellente qualité rien à dire
App is very easy to use its just plug and play, really appreciate it
fonctionne trés bien, et rapidement reconnu par Home Assistant. je recommande
Relay is a bit noisy ...the tic tac... but looks good, with energy meter and really small plug.
se ve bueno hay que probarlo a ver como funciona
все працює. підключив легко до WiFi зручне меню. замовляв 3 одна розетка не проклеяна була, дві краплі суперклея і все норм.
Super danke schneller Lieferung
j'en possède déjà plusieurs et ça fonctionne plutôt bien j'en suis satisfait !
Very good product, it is coming also with electricity measurement!
Zero issues with integrating it with Home Assistant. The switch and the power reporting work flawlessly.
제일 걱정했던 콘샌트 규격이 한국형에 맞아서 좋음. 요즘은 wifi가 홍수라 zigbee gateway와 같이 구입했고 먼저 게이트웨이의 전원을 꽂고 앱스토어에서 스마트라이프 앱을 다운 받은 다음 휴대폰 wifi를 2.4G로 잡아서 zigbee gateway와 같은 무선대역에 놓고 zigbee 플러그를 하나씩 콘센트에 꽂으며 풀러그 장치를 스마트라이프 앱에 등록하고 타임스케줄을 설정하니 아주 만족스럽게 동작됩니다. 회사와 아들 집에도 설치해 주려고 zigbee gateway 3개와 플러그 10개 주문했는데 정말 대만족입니다. 이 거격에 이 편리함 진짜 중국이 참 여러 업종을 끝장내 버리네요.
schnelle Lieferung, habe nun 8 Stück davon in Homeassistent via MQTT laufen. bislang gab's keine Probleme. Eine PowerPlug hängt an der Waschmaschine. da werde ich ein Plug mal Opfern und schauen wie es drinnen aussieht.