SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
App Remote Control
Todo excelente
Ottimo prodotto
works perfectly! worth the money! and Fast shipping. i already ordered second one. and also you are allowed to control energy used in app.
ottime semplice da configurare funziona da app e da Alexa
3600원의 스마트 플러그 추천합니다 어플깔고 전원켜서 연결하고 와이파이 잡으면 끝입니다 간단합니다 추천합니다 몇개 더 사려구요3600원의 스마트 플러그 추천합니다 어플깔고 전원켜서 연결하고 와이파이 잡으면 끝입니다 간단합니다 추천합니다 몇개 더 사려구요
отлично работает, управляется также и Алисой
어머니 방에 달았습니다. 저녁에는 온도가 올라가면 켜드리면 됐는데 주무실 때는 더워서 고생하셨거든요. 이제 잘 주무시게 될거 같네요. 저는 투야를 쓰지않아서 헤이홈(Hej home)에 연결했습니다. 잘 되네요 ^^
Very convenient way to monitor electric usage. I travel a lot, easy way to turn off appliances with my phone
잘 동작하네요
Die vier Stück haben mich erreicht. Nur leider hab ich ein zu wenig bestellt. Jetzt muss ich mich drum kümmern, dass ich einen noch mal nachbestellt aber das sollte kein Problem sein. Bin mit dem Produkt sehr sehr zufrieden. Besten Dank weiter so
Article conforme à sa description. Expédition et réception rapide. Très bien, bon matériel. Fonctionne parfaitement.
Perfecto. Reconocido por ZHA en HA con Sonnoff
excelente producto y es tal cual la descripción.
앰을 깔고 작동해보니 잘되네요 ^^
Buen funcionamiento y fácil. solo descargar app que indica en caja. Tiene temporizador por horas, programación para encendido y apagado.
노트북 전력 궁금해서 천1언 마켓에서 싸게 득켐했고 앱 설치하니까 에코 플랜 이런거는 유료결제해야 볼 수 있고 매일 사용한 량, 원격으로 전력 차단 키고 끄기, 현재 사용중인 전기 암페아가 나옴.
Подсоединилась к zigbee hub нормально... Значок и оформление в Smart Life чуть отличаются от старых zigbee розеток! Рекомендую!
작동 잘합니다. 그런데 WiFi가 2.4기가Hz 만 됩니다. 우리 흔히 쓰는 5G Hz는 연결이 안됩니다. 그 외에는 정말 작동 잘합니다. 온 집안이 자동화 되었어요. 20A 짜리를 살 필요가 없어서 16 A짜리를 써서 전등, 선풍기, 또 UVC 살균 램프등등 자동 작동 제어에 잘 쓰고 있습니다
Sehr zufrieden, sehr zu empfehlen…
잘 작동합니다 앱에서 손쉽게 세팅할 수 있어요
I have many of these at home. I was one short, so I bought this one. Works perfect. Thanks
Funziona benissimo con Alexa
дуже швидка доставка. дуже цікава річ , підключення до додатку просте, буду використовувати на подовжувачі та на бойлері
super rápido en una semana me llegó, fácil de programar, todavia no he comprobado que los datos que me e muestra sean correctos
Exactly what I needed - easy to install and good UX in the app. Fair price and fast shipping.