SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Two wiring methods
looks and feels quality
todo excelente
Funciona bien, se conecta sin complicaciones a la red, el detalle es que tiene un pequeño voltaje de fuga, aún con el neutro conectado, uso solo como se de luces
Quality product, doesn’t feel cheap and plasticy, simple setup that fluently meshes with your smart home devices. Instructions were well written and clear. For the fraction of the price of a non wifi/smart enabled device elsewhere!
buen producto, es la segunda vez que encargo los apagadores.
working greatly, easy setup, great workig with the tuya app
Muy satisfecha con mi compra, los apagadores son tal cual la imagen y funciona perfectamente!
Compré 6 switches y con ellos hice mi casa más inteligente. Tiene su nivel de exigencia en la instalación para que queden bien, pero los hice yo mismo! Y la configuración en el Google Home fue super sencilla! feliz con mi compra!
prodotto molto bello e facile da configurare ho voluto provare prima di acquistarne altri veramente sono al top istallazione su scatola 503 con solo la sostituzione delle viti di fissaggio un grazie a tutto lo staff
정말 가격대비 만족합니다 사용도 편하고 설치도 간단합니다
Funcionan bien sin problema, se ven de buena calidad
Producto funciona al 100 cumple sus especificaciones y se conecta a la app perfectamente muy conforme con la compra
Producto cumplió con toda las especificaciones descrita, volvería a comprar
Great seller fast shipping
funciona ótimo e fácil instalar
Me gustó mucho el producto, ya que se ve muy elegante y de buena calidad, biene todo lo que se espesificado y se dice en la publicación, recomiendo el vendedor y la entrega fue antes de lo estipulado.
el interruptor es super funcional y presentable además la entrega fue a tiempo y en buenas condiciones
El interruptor de luz es de excelente calidad y fácil de instalar, con instrucciones claras y una aplicación que facilita su uso. Se conecta rápidamente al wifi
3구 설치시 약간의 어려움이 있으나 콘덴서 설치 후 몬제 해결 되었습니다 어플서 작동 잘되고 좋습니다
Produto muito bom! Corresponde com a descrição do anúncio
es muy Bonito lo unico malo es que no se puede pegar bien a la pared hay que hacer modificacion pero funciona muy bien es de crital el touch eso lo hace ver bonito
It works and it is easy to install, great product
La calidad; los materiales, increíbles, la instalación eléctrica es completamente sencilla (para instalación sin cable neutro se conecta la fase en l y el retorno en l2, porque el aparato no tiene forma de conectar nada en l1), para vincularlo con Alexa es igual, realmente sencillo. el único detalle es que pedí dos, y solo me llegó uno.
Sehr schöne Lichtschalter funktionieren einwandfrei
Funciona excelente, se sincroniza rápido. lo recomiendo, además de que es de buena estética.