SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Two wiring methods
exelente compra muy recomendable
excelente funciona bien y es fácil de instalar
amei os interruptores ótima qualidade
스위치 봇쓰다가 잘 안돼서 버리고 이 제품구매해서 쓰는데 스위치 자체로 연결되니까 온오프 반응도 정확하고 빨라서 너무 만족하고 스위치봇 비싸기 사지말고 이거사세요 제발 그리고 저처럼 까불다가 감전되지말고 무조건 전기 내리고하세요
ya e pedido varias veces y funcionan perfectament tengo con algunos poco mas dos años y sin problema los recomiendo ampliamente le doy 100 de 100
Buen producto, ya he comprado varios, eficiente, presentable funciona como se indica
interruttori bellissimi e funzionano molto bene con Alexa materiale buono, lo consiglio davvero prenderò altri !
excellent product, easy installation, ordered for testing how they are working and I like what I see will buy more if needed can control them thru Huawei phone on GSM network, or Google assistant, or thru computer smart home apps or from car and etc
llegaron muy rapido y funcionan perfectamene los recomiendo ampliamente
Funciona bien conectado con Alexa Excelente
Produto de Boa Qualidade .. atende o que promete e e super fácil de configurar .. ja tinha e comprei para colocar nos demais cômodos da casa .. recomendo
excelente producto
This is a great replacement light switch for anyone’s home. Easy to setup up, and works well with Alexa.
excelente calidad, hoy lo voy a instalar
Great product, well made and easy to install. Don't try to bunch wiring behind the switch, the body will bend as it's only plastic. Glass face is very tough. Good packaging.
De excelente calidad ya he reemplazado todos los apagadores antiguos de mi casa con estos inteligentes
Chegou super rápido! Produto excelente! Exatamente o que eu esperava. Recomendo! Vou instalar ainda, mas parece ser de ótima qualidade. Espero que dure...
excelente producto fácil de instalar
muito show ... chegou certinha como informado. ob's: só poderia colocar a medida
супер выключаталь с wifi управлением
buena calidad y elegante, me gustó mucho
buen material, facil de programar