SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
좋아요
Very nice, they are perfect in size
Article conforme à la description : Il y a bien 7 sacs de rangement . Le matériau est imperméable sauf la partie où il y a le filet.
이가격에 이퀄리티 갓성비예요 여행용도에 맞게 골라쓰면 될 것 같아요!
Lobe them!! They are huge and fit a lot .
가격이 여기가 더 싸고 사진도 달라서 원단이든 뭔가 다른가했더니 같은 제품이었음. 7개 세트 더 저렴한 여기서 사세요.
מוצר מצויין ןנוח, סידרתי הכל בצזוודה בצורה מדהינה , חוסך מקום. הגיעה מהר
꽤 괸찬아요 쓸만합니다 여행갈려고 구매했어요 여러모로 ~~
ממש כמו בתמונה. הגיע מעולה
Very good quality, and good price too. I fully recommend.
이거 한세트 있으면 20인치 캐리어 짐싸기 딱인듯 해요. 다른 저렴한 구성 보다 품질도 좋고 맘에 드네요.
All the bags work and good quality for the price.
ottimo prodotto ben curato
I have bought six of these as so good
가걱에비해 재질도괜찮고 실용제입니다
Ottimo prodotto, ottima qualità prezzo
מעולה! ממליצה ממש
Compact and the sewing / fabric quality seems surprisingly good. it looks quite sturdy and like it will resist for a long time, except if you fill them too much of course (in which case the zipper might break first). You can trust the seller and buy this item with no hesitation
greatttttt item ! seemingly small at first but once i filled them they expanded pretty nicely ! also the zippers seem slightly fragile so be easy on them :p i was able to fit 8 outfits (shirt and bottoms) in the larger bag, 5 (dresses) in the medium bag (bottom right corner), and 8 (pajama tops and bottoms) in the smaller bag (bottom left)....UHHHH other than that they hold pretty well and im most likely going to order more for the other side >:]