SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
설명서가 부실함 미닫이 문에 설치하다보니 힘으로 열면 열림
ok pero me ha costado bastante emparejar con la aplicacion
Zgodnie z opisem i oczekiwaniem
لقد لحق المنتج وهو بحالة جيدة كان صعب الاقتران حوالي 3 ساعات محاولة والحمد الله تم الاقتران وهو يعمل جيدا اتمنا من التاجر وضع حامل المغناطيس لتكون الرزمة مكتملة يجب أن اشتري حامل المغناطيس
As described fast shipping good service. Recommended
no lo he ensayado pero esta bien empacado
لقد قمت بشراء هذا المنتجواستخدمته
Great product for everyone that is looking for a well made, easy to use access control system kit. This is my second time I got this model.
Super Teil. Funktioniert Top.
bardzo dobry produkt, pierwsze połączenie z telefonem z małym problemem bo trzeba było zresetowac klawiaturę do ustawień fabrycznych i wtedy od razu połączyć z telefonem zeby zadziałało sparowanie .
Super super
Top
Bonjour, pouvez-vous me contacter j’arrive pas à me connecter avec l’application SmartLife , idem sur les deux claviers
Haven’t tested yet but it seems good
Product as posted, looks good quality, I have not installed because I have just received minutes ago, control looks good and solid as the power supply, lock seems little small but solid, I'll works for my application.
Perfect
non funzionante
מוצר מעולה
Very fast shipping, product is accurate to the description, I have already mounted the unit to my electric gate and so far it's working super good. User manual should be little more detalied, I had struggle with connecting the device to Tuya app - and found out that initial pairing needs to be done quickly after factory reset, after some delay, pairing will not work properly. I have tested opening using password, chip, and fingerprint - everything OK.
super robusto, bem acabado, mas a biometria nao e boa. dedos menores precisa repetir varias vezes pra conseguir ler a biometria. senha funciona bem
Everything was on time well raped. Instructions are clear to follow. Finger print is fast and easy to set up. I recommend, and will buy another one.
철문에 지문인식 도어락 찾던중 설치하게 됐는데 아주 좋습니다!! 설치하고 며칠지났는데 동네 사람들 어디서 샀냐고 자기네도 달수 있냐고 난리네요 ㅎㅎ 배선 어렵지 않구요. 1시간 정도 걸린거 같아요. 철문에 구멍은 하나 내야되서 홀타공 필요합니다. 지문인식 카드키 블루투스앱 다 잘되요. 굿!!!