SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
البضاعه ممتازه وتعمل بشكل جيد
installed to my van ,
Working fine
works perfectly
Le istruzioni di montaggio non sono chiare ma una persona competente riesce ad installare il tutto e funziona davvero bene
Nice, installation instruction not so clear but finally workout fine. awesome !
Très bon produit conforme à description de l'article, reçu rapidement comme prévu.Merci au vendeur!!!
配送が早い。コネクタが曲がっていた。ドアロックアクチュエータはモーターなので回路図Dで結線して正常に動作している
Very good product
se quemó
tiene buena pinta falta montarlo
excelente producto muy fácil instalación
Fast delivery, order is fine but i couldnt test
Everything is ok!!
fonctionne très bien. -verrouillage -ouverture des vitres -pilotage des lumières dommage qui n'ai pas de détection Shock😅 mais bon pour le prix c'est top pas de FDP supplémentaires pour la Réunion
werkt prima, snel ontvangen
me llegó en perfecto estado a Ecuador
спасибо
perfetto
fast shipping very good thanks
Ottimo
Works great with my Honda Freed 2009 but the batteries needed for the remotes aren’t CR2016 like it says in the manual. They are CR2032!! 😊 The LED connector was a little bent but still works ok.
Key fob is a bit flimsy but it’s what you get for the price you pay I guess.
Works without bluetooth App the bluetooth didnt work
Funciona correctamente. El esquema no es muy claro en las conexiones del cierre centralizado, pero se puede obtener la información suficiente para poder conectarlo. Los mandos parecen de mayor calidad en las imágenes de lo que realmente son en la realidad, pero aún así son resultones. No sé si durarán con el tiempo puesto que el cierre de los mandos parece un poco simple y endeble. Por cierto, no traen pilas, cada mando lleva 2 pilas CR2016 Viene en bolsa de plástico, sin caja y con un papel como instrucciones. En mi caso llegaron dobladas las conexiones, pero con un simple alicate puede recolocarlas. Envío rápido, llegó antes de la fecha indicada.