SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I’ve now purchased 6 of these. They all work through zb2mqtt quite well. I got them working through home assistant but it wasn’t easy. The soil moisture doesn’t natively ready in home assistant zha.
Хорошие сенсоры, но без колибровок. Измерение неплохие. Резистивные показали себя хуже.
Hiervon habe ich mittlerweile 15 Stück gekauft zur Überwachung meiner Pflanzen, alle funktionieren wunderbar mit Tuya, werden sofort erkannt und man sie sehr leicht einbinden.
I love these sensors and have them in my garden beds and raised planters. I also use them in growing containers. Works well with Home Assistant ZHA
Perfect. Integrated into Home Assistant (ZHA) without issue. Now my wife knows when her cactus is thirsty and I know if I need to run the sprinkler this week!
Make sure u add the ZHA quirk for ZG-303Z for soil moisture if you use the Zigbee version ! Works perfectly
guter Sensor misst zuverlässig die Temperatur und die Feuchtigkeit der Erde
Lässt sich super im Homeassistant einbinden über zigbee 2 mqtt.
Działa
Sensore arrivato molto velocemente e corrisponde alla descrizione , di facile abbinamento con l app tuya
Sehr dezent, leicht einzubinden in SmartLife App. Dazu hat dieser Artikel bisher auch keine Ausfälle gehabt. Daher sehr zufrieden und haben noch einen wo ich noch auf die passende Pflanze warte.
Überwachen alle unsere Pflanzen damit, einfach genial
Ausgezeichnete Bodenfühler. De Reichweite der Fühler ist auch gut. Benutze sie für den Garten und selbst im Winter ohne Probleme. Kann ich nur weiter empfehlen. Die Lieferung war auch sehr schnell.
Works very well. Added batteries, and it has stayed connected for a month without any problems at all. Very nice to know when to water the plants.
great product and easily adop ted into Homer assistant, I love the AAA battery form factor, much better than a lot of alternatives using the cr123's
these are great Multi sensor devices. good for monitoring soil moisture and temperature in my garden beds
Semplice da accoppiare, utilissimo per preservare piante importanti in appartamento
Funktioniert super ich würde es wieder kaufen. Es hat auch einen Temperatur sensor und auch für die Luftfeuchtigkeit
Die Melder sind einfach einzubinden unter Zigbee. Die Ware ist wie beschrieben und schnell dagewesen.
it just works
Works well, just took me a long time to set up at Hubitat until found right driver Third party water sensor.
Funktioniert sehr gut mit zigbee2mqtt im Homeasisstent. Es liefert auch die Temperatur mit. 2xaaa Batterien müssen eingelegt werden .
Das Gerät funktioniert perfekt und sehr genau mit Zigbee2mqtt in Home Assistant! Nur zu empfehlen!
Ottimo prodotto, funziona bene, forse non è precisissimo, ma per i miei utilizzi va più che bene
Connects easily to Home Assistant over zigbee2mqtt. Reads out the data. Have tried it for one hour only but it seems to work great.