SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very easy installation with zigbee2mqtt in home assistant. Easy to manage. Needs two AAA batteries.
fonctionne très bien avec homey pro
funciona perfeitamente, muito bom para não deixar secar as minhas plantas
Ideal für meine Pflanzen im Winterquartier, damit kann ich immer kontrollieren ob sie Wasser benötigen.
Alles bestens, macht genau was es soll. Bin sehr zufrieden.
The product appears to be well made and visually appealing. The design looks thoughtful and the overall presentation gives a positive first impression. Unfortunately, I haven’t had the opportunity to test it in detail yet. Based on its appearance and packaging so far, it seems promising, and I look forward to trying it out soon.
Top Produkt, sehr gute Qualität und Versand top!!!
Worked as expected. Provided accurate humidity and temp readings for soil. Paired immediately with with Sonoff dongle and imported into Homebridge through MQTT then showed in HomeKit. Excellent value and appreciate it takes standard AAA batteries.
diveces are pretty good. easy to integrate but they are not sealed so no poutdoor use
Es un sensor para la humedad y la temperatura de las plantas y de la humedad en la tierra, con este sensor creo que será posible automatizar el riego utilizando ya sea un controlador de riego inteligente o una válvula de jardín conectada a un hub zigbee.
Snelle verzending. Reeds geïnstalleerd en werkt perfect in Homey Pro 2023.
funktioniert einwandfrei und die Einrichtung ist wirklich simpel
Seems to work just as well as a manual one we bought from Amazon except it’s connected to home assistant. Took 15 seconds to set up
Funktioniert perfekt mit ZHA und überträgt die Feuchtigkeit stabil
Very good product! Good connection.
Funktionieren in Home Assistant über zigbee2mqtt. Bisher alles in Ordnung. Lieferung ging sehr schnell, in bin zufrieden.
seems to work well. responded when I watered my plants. time will tell how well it works from here
Die sind super, habe schon einige von denen. Auf Balkon und Terrasse habe ich Mini-Zipperbeutel zum Schutz drübergestülpt. Einbindung in HA via Z2M problemlos, Reichweite vom Signal gut.
Perfect. Exactly as described. Everything is working as expected
These were very easy to setup with Home Assistant ZHA. The measurements seem correct, it took about 12 hours to level out but now it's tracking my indoor plants solidly. I plan to buy several more of these and maybe even throw a few outside
verze tuya spolupracuje s woox home. přesnost měření nedovedu posoudit, ale snad je to OK a bude dlouho funkční
Quick and easy, just works straight from the box
połączyło się bez problemów z z2a, na razie działa i chyba jest ok. Reszta wyjdzie z czasem.
Perfect with Home Assistant