SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
After inserting a 3V coincell (not included) the device is recognised by my Zigbee2mqtt connection. Simple but effective
fast delivery, sufficient packaging, zigbee sensor as described, working with home assistant deconz
Works perfect with home assistant runs on 2032 batteries not sure about battery time yet. I bought 4 temp units and they are very accurate only one is showing 0.5 Celsius more then the rest
Das Geräte läuft im Zigbee Netz super und so gar im Kühlschrank im Keller. Top
Found over Zigbee using Home Assistant (ZHA) immediately. Seem pretty accurate.
ottimo prodotto
Degelijke toestellen voor weinig geld, maar daardoor ook een beetje fragile plastic. Er wordt in de beschrijving wel verwezen naar de mogelijkheid om het toestel op te hangen. Jammer dat er geen ophanging of bevestigingssysteem bij zit (klever, magneet, ...). Maar dat zal dan wel de prijs beïnvloeden. Van de 6 toestellen die ik bestelde is er één onvolledig aangekomen, maar de klantenservice heeft dit direct en correct opgelost.
Conectado con mi Bluetooth ZigBee Gateway sin problema y funcionando perfectamente con Alexa
Czujniki fajnie działają. Od razu się sparowały. Sklep szybko wysłał. Na minus wszystkich tych czujników zigbee jest to że w aplikacji nie można powiększać wykresu z temperaturą lub wilgotnością, oraz dane są bardzo żadko zbierane co godzinę lub 2. Pewnie chodzi o to żę to zigbee i w ten sposób oszczędza się baterię. Baterii nie ma w zestawie. Pasuje CR2032, choć na opakowaniu widnieje inny typ.
Excellent - exactly what I wanted. Paired effortlessly with ZHA in Home Assistant.
Superbe produit. Facile à connecter sur mon zigbee. Je recommande
Works great with Home assistant with Zigbee2Mqtt
Gutes Thermostat mit detaillierten Informationen. Integration hat mit Zigbee2MQTT in Homeassistant problemlos geklappt.
Działa poprawnie wskazują temperaturę polecam. Jestem zadowolony, przesyłka dotarła szybko, nie uszkodzona.
vinculación perfectas con zha. viene sin pila.
Missed the description saying battery not included, but still OK for the price. Paired with z2m and showed up in HA straight away.
Bardzo fajny termometr. Mam ich sporo w domu. Dobrze się integruje z MQTT w Home Assistant.
Great! They came in separate packages, but quality is great
Leicht und einfach uber Zigbee2MQTT in HomeAssistant hinzugefügt.
приехало, работает. подошли батарейки cr2032, сконектилось с алисой по zeegbe
Sehr kleiner Zigbee Sensor (Bild Mitte). Werte sind ok, läuft gut in Home Assistant mit Zigbee2Mqtt.
facile d'installation, précis. très bonne portée
Thermometer works great with zigbee2mqtt.
Livraison rapide 4 capteurs fonctionnent bien im me reste 2 à tester. Attention penser à acheter des piles 3V. Je les utilyse avec Smartlife seul bemol lors de l'installation on a 2 types d'affichage sur l'application ave ou sans dixiemes de degrés bien pratique car 20.9 c'est pas 20.00 si que 20 affiché ! J'ai eu 2 desynchro obligé de resy chroniser avec k'appli depuis c'est ok. Je recommande
perfect - working fine in home assistant zigbee2mqtt