SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
really cute! im 46.9kg rn n the size s fits me well, i bought it so it feels like a reward to me when im 45kg so itll fit more perfectly, it fits well now but pinched by skin by the zipper by accident, really cute doe
예쁘고 좋아요~!! 크기 잘 확인해서 사세요 허리가 조여요!!
came much quicker than expected, high quality especially for the price with stretchy shorts built in. too small for me but that's my fault for not checking the sizing chart lololol
poza tym że trzeba brać większy rozmiar to bardzo fajna
la falda hermosa, buena calidad de la tela y costura pero es muy pequeña. recomiendo pedir una o dos tallas mas grande
a saia é uma graça, porém o tamanho é muito pequeno, veste tamanho 36.
Too small, like a XXS not a XS
Good for the price, it fits nicely and it has safety shorts built in, the colour is a little more on the bright side rather than pastel, fabric is just okay
Falda preciosa. Muy satisfecha con pa compra
Good quality, it's very small but that's on me for not reading the site chart properly, I will give this to my friend and buy another piece. Took a little longer to recieve but that's the courier's fault.
wooow this skirt soo amazing. note that; ur fit size 'S' buy 'M' skirt (my size 'S' so i,m Buy 'M' its perfectly fit me). Thank You...
прекрасная юбка за свою цену. единственное смотрите на размер внимательно, первый раз заказала был маловат в бедрах, но заказала вторую и всё подошло идеально
come descritto. consegna top
smaller than described
нормальнас
solo chequen bien las medidas
es mejor pedir dos tallas mas si eres muy caderona
Розмір , якість , відповідає заявленому .
La he comprado para un disfraz y cumple con su funcion, calidad no muy buena
I use size S or M usually. I reccomend getting XL as it will sit comfortably on the hips, but L might be if you want it tighter on the waist
Linda demais parabéns!.
Small size, so size up. I'm normally an S but bought M, which fits perfectly.. Has safety shorts attached, however I removed them as zip was on side, and I prefer zip on back, and also fits 'better without shorts attached.
Попалась бракованная застежка.
pedí xs y enviaron una s
Es bella de buen material lamentablemente no me quedo sin tallas pequeñas.