SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Chegou ok. Ótimo relógio pelo preço.
se ve muy elegante y retro, yo sugiero cambiarle la correa, pero bastante bien por el precio, además llegó muy rápido y bien. embalado
Reloj de movimiento automático. Calidad y precio fenomenal.
Дуже добре , але мале вікно для дати .
Läuft erstaunlich genau. Einstellen der Zeit geht auch gut.
마감도 좋고 시간 흐르는거 보고있으니 재밌는 첫 오토매틱 시계로 좋습니다
Orologio economico ma non povero, ho già altri orologi Winner e apprezzo lo sforzo che questo produttore applica per rendere l'orologeria automatica a portata di tutte le tasche. Non è privo di difetti, anzitutto la finestrella della data e i relativi numeri risultano microscopici, persi in un quadrante fin troppo ampio; le dimensioni sembrano più grandi di quello che effettivamente misura (42mm di diametro cassa e 14mm di spessore) complice il vetro un po' a cupola e assenza di ghiera/corona, luminescenza è totalmente assente da lancette o indici. Ben fatto il quadrante bianco con una trama delicata ed elegante, la corona è push-pull ma di dimensioni giuste per poter caricare il movimento o regolare data/ora. Calibro DD119 collaudato ed affidabile, deriva dal Tongji a cui è stato apposto il sistema di carica automatico. Cassa in lega (ottone) cromata e fondello avvitato a vista in acciaio. Il cinturino non è granché ma è in linea con la fascia di prezzo super economica
Reloj mecánico sencillo pero por ahora funciona muy bien. No hubo necesidad de contactar con el vendedor.
muy elegante se ve de buena calidad la carga automática funciona correctamente.
Что сказать, я в восторге пока!!! Часы дошли в Киев, за 7 дней! Упакованы были - лучше и не придумать!!! Часами очень доволен, не тяжелые, симпатичные с виду очень качественные. Как ходить будут позже добавлю. Читал раньше коменты о ремешке, мне он тоже понравился - солидно смотрицца. Есть у меня металический под этот размер, но решил оставить кожаный. Как ходить будут, напишу позже, а пока доволен!
시계는 예쁜데,2시간 착용하니 시간이 맞지 않네요.
muito bonito e funcionando perfeitamente
Simples e bonito, automático, vou testar
estupendo reloj.
Todo muy bien.Recomiendo este vendedor.
Loved the watch. Quality is great and looks very elegant. Exactly as described.
오토메틱 연습용으로 샀는데 가격대비 괜찮네요.
Nice
Дякую , швидка доставка , провірив наче би то працюють ) ) ) час покаже , браслет на годиннику для мене великуват буду робити коротше
Ładny, elegancki zegarek. Dobrze się prezentuje na nadgarstku.
Good
muy bonito el reloj, funciona muy bien, gracias
Hola buenas noches, he recibido el paquete ayer, sin problemas ni daños, todo parece correcto, solo me queda instalarlo y probarlo, gracias por todo, saludos cordiales...
Tabiki de bilinen Japon ve İsviçre saatleri kadar mekanizma iyi değil. Bu fiyata bu kadar olur. F/p ürünü. Görünüşü fena değil. Günlük kullanım için aldım. Winner marka ve logosuyla geldi
tudo perfeito e rápido .