SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
A entrega foi rápida o relógio é muito bonito valeu a pena🙏
Es igual que en la descripción e imágenes, mecánico muy bonito
muito bom adorei a compra
era para mi padre , le encantó, numeros grandes y muy visibles.
Extraordinaria relación precio calidad. Preciso, buena construcción y diseño genial.
carica automatica, tutto ok, perfetto
Прийшло швидко, 9 днів, дякую продавцю. Під задньою кришкою ущільнювальне кільце і сама кришка пластикова пофарбована під метал, віконце можливо також. Люфтить эксцентрик автопідзаводу і якщо потрусити годинник то чути його стук. Товщина корпусу якщо не враховувати закруглене скло - 12.5мм. Приніс з пошти, відкрив і він вже йшов, ручним заводом краще не користуватись взагалі якщо хочете щоб годинник прослужив більше року. Ще з ньюансів, якщо я правильно зрозумів, то в нього механізм посажений в корпус просто в натяг тому що є 2 місця для фіксації гвинтами але вони не задіяні. Покупкою задоволений, нічого кретичного, за таку ціну це найкраще що можна знайти в сегменті механічних годинників.
precioso
Looks even better as in picture. Seems to work fine. The minus is lack of proper packaging, just foam and bubble wrap. No written technical data or instruction.
El reloj vino mal ajustado de tienda (+40 segundos por dia) pero tras un sencillo ajuste lleva Dos dias en +4 segundos día y lo mejor que es muy estable en varias posiciones del reloj. los materiales claramente no son los mejores pero a expensas de saber cómo irá la fiabilidad con el paso del tiempo puedo decir que funciona mejor que varios NH35 que he tenido. con el cronocomparador muestra un beat error de 0.3 milisegundos Lo cual está pero que muy bien. calidad/precio brutal
Seher schön
Looks quite good. Well made and finished. Very fast delivery. Recommended seller.
por el precio que se paga es un regalo, tiene buenos acabados, la correa, sin ser de piel evidentemente, está lograda, es bonito y elegante y parece que función a bien. por poner alguna pega, el fechador es minúsculo y con mi vista cansada ni veo lisa números, pero vamos, quieres pee lo que he pagado no me importa nada.
Thank you,I received this product today!
👍
Eine wudweschöne tolle Uhr1!
Норм часи точність десь 5-7 сек в сутки, загалом норм
por ese precio es bastante curioso la sensación que da en la mano. su diseño es espectacular. simple y elegante fácil de ver esos números grandes y sin adornos exagerados. es más bonito en persona
오토매틱이라 시간 마추기 쉽지 않음 품위는 있어보임 사묭해보고 나서 ㅎㅎ 좋은 시계같은데
منتج كما بالوصف شكرآ للبائع، فقط أريد أن أستفسر عن طريقة تعبئة الساعة عندما تكون متوقفة.، هل من خلال البرغي الجانبي.
Um modelo muito bonito, os ponteiros azuis dão um belo toque, no entanto, a máquina é um pouco adiantada
Dozzinale, ma visto il prezzo…
llego s tiempo muy bonito queda muy lindo puesto lo compre para mi peroooooooo mi hijo al verlo se lo.puso y se lo quita para ducharse solamente total quedo encantado con el reloj yo compraré otro para mi lo recomiendo al cien por ciento un reloj muy elegante y bueno 👍
з виду дуже класна
So good.기대 안했는데 대박.개인 적으로 시계장사 25년 했음. 입문용으로 최고. 15000원에 행복