SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
ziet er goed uit. precies zoals op de foto
Trochę cieńsze niż się spodziewałam, ale nie prześwitują. Jakość ok , rozmiar zgodny z tym, który noszę.
Круто❤️🔥❤️❤️❤️🔥❤️❤️❤️🔥❤️❤️🔥❤️❤️❤️❤️❤️🥰❤️❤️❤️2❤️🔥❤️й1й
lo recomiendo me llegaron ayer hoy ha pasado casi tres horas de gm y no se bajan no trasparente son gorditos calentitas para ahora invierno color bonito no se han echo pelotas como con otros que he comprado y el primer día se hicieron pelotas pero este ha pasado por lo menos hoy están igual espero que duren
Лосини просто пушка. Приїхали в Харків за 2 тижні, дуже швидко. Спочатку подумала що трішки малуваті, але зараз пару раз по займалась, і зрозуміла що вони ідеальні. Ща свої параметри - зріст 155, ОТ - 66 см, ОБ - 92 см, S підійшли чудово, Рекомендую
Вже не вперше замовляю, просто топ!
Tecido mto bom, porém eu visto XL, pedi o L para saber, deu super bem, porém só ficou um pouquinho apertado na cintura, nada de mais
Очень крутые!как вторая кожа,сидит идеально.размер с
хай свої гроші цн скарб. рекомендую
El envío llegó dentro del tiempo estipulado. La valoración neutral con el vendedor es porque no me he comunicado con él, entonces no puedo decir ni bien ni mal. Los pantalones son buenos para el precio, no se transparenta, se adaptan bien al largo (mido 158cm), cogí talla L y me queda ligeramente grande, me guié por la tabla de tallas y personalmente me gusta un poco más ajustado, pero igualmente me quedan muy bien. Mi muslo mide 70cm, de cadera 114cm, la próxima vez pediré una M o S pero porque a mí me gusta un poco más ajustado, estos si los agarro se estiran unos 6cm, en la zona baja del glúteo se ajusta más para recogerlo, pero lo que son las nalgas, la tela es más liviana (supongo que para adaptarse y no se rompa). En la parte interior de los muslos, en la entrepierna hay otra parte de tela que hace una forma un poco rara (ver fotos).
Lindo, amei
Хорошо тянуться
male - very good fit and thick material. Bought to use as long johns / heat tech style tights under trousers in cold winter. The waist band helps to prevent slipping down. I prefer to uniqlo heat tec
confortable
Súper súper bien, sientan de maravilla! Lo único que los pedí en un color y me llegaron de otro. Por lo demás todo fenomenal, sin duda volveré a comprarlas en más colores!!
me encantan las mallas me quedan genial la verdad es que tenía dudas porque nunca había comprado y estoy encantada el material perfecto y el color tal y como la foto
Super, son gorditos y comodos!! No se transparentan nada. Mido 1.60 y suelo llevar talla 36/38, pero tengo bastante culo y cintura pequeña. he pedido talla S y me va genial. No se si la M me hubiera ido mejor de culo pero la cadera grande. Yo estoy contenta con la S.
всё пришло даже раньше указанного времени, размерный ряд абсолютно точный, цвет очень насыщенный а качество материалов отличное! рекомендую продавца, с ним можно иметь дело!
Livraison rapide, j’ai bien reçu ce que j’ai commandé. Le produit correspond bien à ça description.
Belle couleur mais transparent au niveau des fesses
They are exactly like the pictures, they fit correctly and the fabric is really soft, super nice leggings
Bisschen eng deshalb hole ich eine Nummer größer
I love this black leggings,it fits perfect and the material is strong.
10/10 eecomendadisimo
Lo volví a pedir, muy buena tela