SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
요가복 탑으로 입기 너무 편안해서 색깔별로 3개 구입하고 친구도 사서 줬는데 너무 편하다고 다른색 사달라고 부탁 받았어요. 주로 안다☆ 탑 라지 입는데 라지 샀더니 편하게 맞아요. 길이도 맘에 드네요.
excelente
tela muy bonita y suave al tacto
Mi busto mide 88”, mi cintura 80”. Y me quedo cómodo, no apretado ni tan flojo. Regularmente soy M. Peso 62 kgs. La claidad y precio muy bien
Bonita y cómoda.
Precioso me quedo muy bien y la talla ajusta perfecto.
se ajusta mucho, viene justo y levanta pecho bien!
Замовила розмір L на параметри: груди 86 см, талія 68 см (175 зріст та 62 кг вага). Сів ідеально, нічого не перетискає, не жме. Тканина якісна, шви рівні. Замовлю ще в іншому кольорі. З продавцем не спілкувалась. Доставка близько 10 днів.
excellent
Precioso, la calidad es buenísima 😍
좋아요ㅡㅡㅡㅡㅡㅡㅡㅡㅡ 좋아요ㅡㅡㅡㅡㅡㅡㅡㅡㅡ 좋아요ㅡㅡㅡㅡㅡㅡㅡㅡㅡ 좋아요 ㅡㅡㅡㅡㅡㅡㅡㅡㅡ
10/10 amo mi blusa, esta super bonita y me sirve mucho para hacer ejercicio llego muy rápido y la calidad es superior.
Buena calidad solo un poco reducido pero me gustó muchísimo
Me encantó!! Ya había pedido anteriormente una negra y la usaba mucho, así que me pedí 3 más pero en distintos colores!! Ya quiero usarlas
excelente tela y fresca
Está muy lindo. Hace bonita figura.
Excelente calidad
Es un top precioso de calidad inigualable y muy cómodo, perfecto para ir al gimnasio o usarlo en la vida cotidiana . Acorde a la talla.
Commander une taille au dessus. Coques intégrées. Bonne qualité
Unfortunatly, I oredered wrong size. but itself is very good quality.
Viene ligeramente reducida pero la tela se ve bien y es linda
Esta perfecta sin duda pediré en más colores, gran tela, arma bonito, buen precio la recomiendo ampliamente...Esta perfecta sin duda pediré en más colores, gran tela, arma bonito, buen precio la recomiendo ampliamente...
Muy satisfecha con la compra. El producto llegó antes de lo esperado, bien empaquetado y en excelente estado. La calidad es mejor de lo que imaginaba por el precio. Funciona perfectamente y coincide exactamente con la descripción. El vendedor fue muy atento y respondió rápido a mis preguntas. ¡Recomiendo totalmente esta tienda!
Me equivoqué y pedí talla L en vez de S jajaja, y fue lo mejor porque me queda grande como si fuera M, pero la S me hubiera apretado demasiado y tampoco se trata de eso al hacer ejercicio. Recomiendo pedir un talla mas , la tela es buenisima, mi nueva blusa fav para hacer ejercicio. Las esponjas de copas que trae también son muy buenas y resistent3s
Muy lindo, soy S y me pedí L me quedo Perfecto, no tan apretado