SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
There is a bit of smell, but the item is great overall. Not transparent and as on the picture.
la calidad es excelente, me encanto
Calidad increíble, me encantó, la volveré a pedir en otro color
Me encanta
increible calidad, es lo mejor que he tenido nunca para el gimnasio, ademas dentro tiene un elastico debajo del pecho asi que es muy comodo de poner y quitar
Llego súper rápido 10/10
esta hermosoo, tal cual las fotos, super cómodo por que ya trae incluidas las copas
excelente calidad de este modelo me gustó mucho son duda pediré en más colores recomiendo 10 de 10
Nice too!
Me encanto! Soy S y pedí L por que no me gustan tan pegados y me quedo bien
calidad excepcional se ajusta bien
Muy lindo suele usar talla s y pedí la m muy buena decisión me quedó bien
Vestibilità perfetta, materiale molto bello
Me encantó! Se ve muy bonito. Pide tu talla exacta
MUY BUENA CALIDAD, la tela es muy suave al tacto, se siente muy bien! también el ajuste es muy bueno, se siente la talla correcta sin apretar pero tampoco suelto.
Me encanta, tal y como ves en imagen , estoy muy cómoda y la tela es excelente repetiré en más colores
Lo ame muuuy bonito
Muy lindo, excelente calidad, no duden en pedirlo, solo que viene reducido pedir una talla más de la que eres
La calidad, la comodidad, el colooor están increíbles, recomiendo muchísimo… solo las tallas están un poco reducidas, yo soy M y pedí L, me quedó perfecto
Thank you!
This product is high-quality, reliable, easy to use, and offers excellent value for money. Excelente producto, llegó rápido y en perfecto estado. ¡Muy recomendable!
quedan geniales. la tela es super buena suave y no se arruga. quedan bastante fruncidos y no se mueven. además llevan relleno y no necesitas sujetador
Топ классный , точно как на фото . Но чуть маломерит. Взяла размер М на ОГ 88 , впритык . Можно было брать смело Л .
muy buena calidad para el precio, volvería a comprarlo la talla es algo más pequeña de lo que pensaba
Tela muy buena, se ajusta bien al cuerpo, no comprime pero mantiene todo en su lugar y viene con esponjas integradas, muy buena calidad