SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Llego antes del tiempo programado, me gusta mucho. La tela es bien delgada pero te forma muy bonito.
Parfait taille correct je recommanderais en d’autres couleurs
Está súper bonita buena tela no tengo foto pero está muy bonita y se ajusta súper bien para entrenar
Une veste de sport de très bonne qualité. Elle est arrivée rapidement. +++++++++++++++++++++++++++++
Es hat eine sehr gute Qualität und lässt sich sehr angenehm tragen
Oh my goodness, this is absolutely gorgeous. I'm completely obsessed with this style. It's so flattering and I can see myself wearing it all the time. It's going to be a staple piece in my wardrobe for sure. Seriously, you need this in your life!
Llego antes del tiempo programado, me gusta mucho. La tela es bien delgada pero te forma muy bonito.
Roupa de qualidade, com ótimo acabamento, cor bem viva, e está de acordo com o tamanho pedido.
Parfait rien à redire de très bonne qualité ne fais pas transpiré etc juste fan et bien cintré
Linda, boa qualidade, tamanho pequeno. Comprem um tamanho maior que usam. Recomendo o produto e o vendedor.
Woww ya van varias veces que la pido en diferentes colores!! La tela muy buena
perfeito, o tecido é muito confortável, ficou ótimo o tamanho super recomendo
la chaqueta es súper bonita estoy muy contenta con el color y con el tacto relación calidad-precio muy chula
muy bonita y talla muy pequeña, yo he pedido l siendo S ya que quería que quedara suelta pero si quieres pegada pilla solo una talla más, la M era mi talla.
Son muy hermosas igual a la foto la tela es súper gruesa tiene una horma muy linda la talla viene real
Do you know what you want to do when you think that you have to do that you need and you doing to come to realize that you
mttt perfeita, a modelagem e o tecido sao impecaveis
Es lindo se ajusta al cuerpo es bien entallado y queda súper bien
Piękna bluza, dobra jakościowo, elastyczny, rozciągliwy materiał
bardzo ładna bluza polecam wziąć rozmiar większy
lindo casaco, pode comprar sem medo algum e2 já comprei diversas pessas nessa loja e sempre ocorreu tudo bem.
хорошая кофта, удобная,, есть карманы, маломерит на размер.
É perfeita gostei da qualidade da jaqueta serviu bem, adorei vou usar muito, serviu bem adorei
Amazing jacket, I actually use it more like a longsleeve top. Has small pockets (great for your locker key at the gym). I took size L for EU size 38 and that was great.
é linda, tecido bom e super bem acabada. amei! vale muito a pena. o tamanho é bem pequeno.