SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
buen producto recomiendo ooo9oooooooopo ooooooooooooo ooooooooooooo ooooooooooooo ooooooooooooo ooooooooooooo ooooooooooooo
Eu amei !! Tecido , material tamanho perfeito
Lindo material y color, llego rápido color igual a la descripción
A blusa é perfeita!!! Quero uma de cada cor! ❤️ entrega super rápida!!
me gustaría comprar más me gustó mucho lo recomiendo en llegó bastante tarde pero bien está genial
Bluza pięknie się prezentuje, dopasowuje do figury i ją optycznie modeluje, ponieważ jest taliowana. Materiał miły, elastyczny, bardzo wygodny.
Increíble calidad lo compré en todos los colores disponibles
Super bluza, elastyczny materiał, który dopasowuje się do sylwetki, taliowana, optycznie wyszczuplająca
amazing fit and good quality
Super jakość, ale rozmiar lepiej brać o jeden większy, niż się nosi. Elastyczny materiał, dopasowany do sylwetki.
me ha encantado, tejido delgado, bien cosido, talla proporcionada
simplemente perfecto, tengo 66kg y pedi talla M la tela es suave y los detalles igual a la foto pedi tres colores diferentes
Article correct, il est plutôt pas mal. Prends une taille, voire deux tailles au-dessus de sa taille habituelle. Sinon plutôt satisfaite.
é lindo e muito boa qualidade, serve G
Гарна спортивна кофта, швидка доставка, рекомендую
Все подошло идеально. Брала на размер больше. Рост 158 ОГ 88 От 74 ОБ 92
muy bonita, la tela se ve resistente y de buena calidad. buena por eo precio
Tenho todas as cores, eu adoro! Qualidade boa e cores lindas
купувала оптом, дякую продавцю за класну якість та вигідну ціну)) пошиття якісне, матеріал приємний до тіла, дизайн притуплений. маломірять на розмір.
it fits ok i got a xL because I thought the size n different but it doesn't so I'll be getting a large next time
es muy suave. la talla S no aprieta en la zona baja del ombligo para una persona que suele usar talla xs-s. no se puede abrochar del todo porque ahoga jaja pero esta bien
Its super cute but it makes me sweat SO much.
es muy hermoso super elasticado, el color igual a la foto buen cierre bien terminado se ajusta muy bien al cuerpo
Le compré a mi hija de 10 años dos de estos polerones, el de la foto tiene un corte diferente porque es de otra publicación, el de esta lo guardamos para usarlo más adelante, pero le queda igual a este, lo único que cambia es el corte en las costuras. Está usando un poleron en talla S, y generalmente usa talla 14, 16 o XS en Chile.
é lindaaa, eu amei só que é mais para lilás.... Tecido ótimo e peguei um número maior e deu super certo eu Amei