SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Me encanta lo volvería a comprar es hermoso y se ajusta al cuerpo, lo recomiendo
great fit and very nice material. honestly very worth the purchase!
Брала S. Хорошо села
Arrived fast, fits great and it looks like it’s a nice kind of fabric
Llego a tiempo muy bonito
I normally wear German size 36 (S) and ordered M here. It suits perfectly. I recommend going 1 size up. Beautiful design and high quality
é muitooooooo bonita, porem qnd fecha nao fica grudada totalmente no pescoço
ME ENCANTAAAAA , tengo como 4 son los mejor precio y calidad lo mejor de lo mejor😍😍😍😍😍😍😍😍😍😍😍😍😍
me gusta la sudadera, muy bien la tela, el color me gustó mucho
Nice
약간 도톰하고 비침 전혀없음 마음에 듬 ㅎㅎㅎㅎ 약간 도톰하고 비침 전혀없음 마음에 듬 ㅎㅎㅎㅎ
10/10 es muy linda
pretty great, verysmall. size S for 10 year old
Está muy bonita, el licor es resistente y la tele excelente
es lo que esperaba en talla y calidad
Biennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn
굿. 수영할때 입어도 좋을것 같은 재질
По фігурі сів ідеально. Дешево дуже для такої якості. Рукава трішки закороткі, розріз під палець важко натягується і трішки тісний під руками, але майже не відчувається бо дуже добре тягнеться. Взяла на параметри 83-61-91
Хорошая вещь, качество приятное слегка маломерит и немного коротковата но в целом заказом очень довольна.
Jadore très bon produits 😍😍😍😍😍😍
La experiencia de compra fue excelente. La prenda que recibí tiene una tela realmente agradable al tacto; es suave, ligera y de alta calidad, perfecta para llevar en cualquier ocasión sin que resulte incómoda. Me encantó cómo se ajusta al cuerdo, proporcionando una sensación de confort que se mantiene a lo largo del día. Además, los acabados son impecables, lo que demuestra el cuidado y la atención al detalle en su confección. Los colores y el material dan la impresión de que curarán mucho tiempo, incluso después de varios lavados.
está bien la tela, solo que si la pides xs y eres como yo delgada chiquita te va quedar súper ajustada te recomiendo la que sigue después de xs
Me encantó, es muy lindo, el material es buenooo, solo que recomendaría pedir una talla más porque es pequeño pero yo elegí bien la M porque me quedó perfecto
Llego bien pero recomendaría que pidan una talla más grande🥹
entrega rápida y buen material solo la talla viene reducida, si eres M ocupas una L o xl si tienes mucho busto o asi