SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Elle est parfaite , bonne taille , belle matière
Great dress just like the picture and the shaping strings in the back is a bonus.
Nice dress, fit well
класна та комфортна річ
Сукня прийшла досить швидко. Брала розмір S з параметрами 90, 70, 96. Якість непогана добре тягнеться. Також не довга така як треба.
ВАУ сукня, синтетика, але вона просто неймовірна.
Erg mooi, past perfect!
Дуже гарна сукня, сидить ідеально. На зріст 155 см, вагу 43 кг, обрала розмір xs в рукавах все підійшло. Ззаду шнурівка регулює розмір в талії
Выглядит отлично, только завязки на спине очень длинные
красота
nice
Se ajusta muy bien
трохи просвічується, загалом супер
Przepiękna ❤ bardzo przyjemny materiał
класне прикольне плаття, спочатку злякалася, що по довжині коротке дуже, але все добре, классне. Якщо худі,то веревочки ззаду треба буде підрізати
Гарна сукенка. Все я в описі і на фото розмір відповідає. Супер швидка доставка на міст експрес………………………...з продавцем не спілкувалася
Es liviano y lindo, la tela cómoda, no sé arruga El rojo un poco más claro, pero está lindo
Платье очень понравилось. Соответствует описанию и фото продавца. Ткань тяжёлая, благодаря чему юбка красиво смотрится. На рукавах есть отверстия для больших пальцев.
Первый раз его надела на встречу с подругой, сидело очень хорошо, облегало тело, так подчеркивало мою фигуру песочные часы, коричневый цвет мне подошел, но скорее всего лучше одевать его в более теплое время, просто одела зимой и приболела, несмотря на то, что на мне была длинная пуховик, но все же это ценная покупка! Если носить аккуратно, то прослужит долго, не скажу, что очень хорошее качество, но приятно сидит на коже. Мне понравилось!
Good
Сукня сподобалась, легка. та приємна до тіла. Розмір підійшов ідеально на ОГ 93, талія 75.
Super pretty dress! The seams are neatly sewn, the fabric drapes beautifully and it has a sleek and a little bit shiny look to it. Absolutely worth the price! I might want to get more of these in different colours. Highly recommend.
fit perfectly true to size
дуже гарне плаття. розмір підійшов ідеально. приємне на дотик. якість не погана як за таку ціну. прийшло за 2 тижні приблизно до Києва
Колір відрізняється… не такий насичений червоний, більш схожий до коралового