SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Happy with the purchase, the product is exactly as described and works well.
Exactly what I needed. It works flawlessly and has no issues with driving 2 LED lights from LED ring.
Останнім часом, все дорожче роботи розумний будинок. Але все одно хочеться.
alles bestens
Все підключається і працює
Everything is ok, it works
Added to Home Asisstant via Zigbee and exposed to Homekit via Homekit Bridge in HA. Working without issues.
👍
No surprises, working great with z2m
Did a quick test and it was able to light up my LED Strip. Have not tried the Zigbee part yet.
Perfetto, integrato in 2 secondi con Philips Hue!
works fine with z2m in home assistant 4 intensity levels looks bright enough
Everything arrived correctly. Not tested yet.
Tut was es soll. Einbindung in Home Assistent schnell und problemlos. Leider gibt das Gerät einen sehr hohen Piepston ab, der in einem stillen Raum deutlich hörbar ist. Deshalb ein Stern Abzug, ansonsten top
joins to local zigbee nw as router mode as well. one button on/off. nothing fancy, all is rest on the zigbee control. (brightness, color code)
Alles Bestens, sehr gerne wieder +++++
This does work, but will not connect to Zigbee transceiver. the button functions and LED light controls seem to work fine however, and opening it up shows a module that is compatible with zigbee, so I can't be sure it's not an issue on my end or compatability problem.
perfecto!! se empareja a la primera y la respuesta con Alexa después de crear rutina es perfecta y rápida
It works with zigbee2mqtt, but it does not report its on/off status when it is unplugged and plugged back in. So you can't be certain of its current state after a power outage.
Funziona benissimo, testato con striscia led 400led/m 12v
брав для rgb стрічки під протокол zigbee, при під'єднання до стрічки працює. у парі з хабом ще не провіряв, хаб досі їде.
Great item. Worked straight away. I connected it to home assistant with zha. Great little product to make your existing led strips smart.
Easy replacement for my Tuya controllers!
transaction sans probleme
st연결잘됨 정말빠른 배송 감사합니다.