SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Works great and setup is straightforward. Good for the price
Nice color. Works well as expected. Will buy again. Fast shipping.
Todo Ok. Pte de probar.
muito bom
Das Gerät funktioniert einwandfrei und ließ sich problemlos via Z2M in Homeassistant einbinden. Habe es als Ersatz für eine defekte WiFi-Version gekauft und bin sehr zufrieden damit. Von mir eine klare Kaufempfehlung. Artikel kam nach einer Woche in DE an.
app ewelink work 💪
alles bestens
kompatibilní s ewelink
Se conectó directamente a ZigBee2mqtt sin tener que hacer ninguna configuración extra. Se controla perfectamente desde home assistant. He comprado más. 100% recomendable
Schneller Versand, gute Qualität, absolut empfehlenswert!
Working great with Z2M. Super reliable. Recommended.
Leider nur mit ein hub verwendbar trotzdem geht's gut :)
Alread bought 5pcs.Very setisfy.Best for the price.
В Україну посилка приїхала за 11 днів
fa il suo lavro, si connette senza problemi a Home Assistant con mosquitto
працює, все ок
LED바구매할때 모션센서가 적용된 제품을 구매해서 지그비방식을 다시 구매할려고 보던중 이제품을 발견하고 구매했습니다 2개모두 정상적으로 작동하구요 가격도 저렴하니 너무 만족합니다
저럼하게 구매했어요 호환도잘되구 상품, 배송 ,가격 모두 만족합니다. 추후또 구매할께요..
Added to Home Assistant via Z2M - all works great. Not it is easy to dim my non-addressable LED strip.
Ок. Рабочий
parfait. transforme un ruban led standard en ruban connecté, tout à fait ce que je cherchais.
klappt, mehr gibt's glaube ich nicht zu sagen
This one works perfectly with my hue bridge
Funcionando perfectamente con ZigBee2mqtt y homme assistant. Se reconoce perfectamente y se puede controlar tanto el encendido/apartado como la luminosidad
Bardzo dobry sterownik taśmy LED polecam