SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
good
no es cristal, parece resistente pero no es cristal, pesa muy poco eso si y mantiene muy bien el calor
Cups are OK but the glass is very thin. I will surely break it very soon. There are marks left from production process. It is not easy to store cups as one cup won’t fit into other one.
se ve bien, muy buen embalaje
Fast delivery.Best seller thank you so much!
Muy liviano excelente la protección de cómo lo enviaron ! Llegaron sin problema y el doble fondo es maravilloso
Excelente tal como en la foto y llegó muy rápido
I received my cup quickly. I bought this mug to go with my flower blossom tea. it looks so beautiful having the blossom at the bottom and you can see it. I really like the mug I'm glad I bought 2.
Diferente e chama a atenção, pela bela forma, ja comprei 4.
es un producto muy bien construido, agradable y bello. Solo me compliqué un poquito porque compre dos y solo me llegó uno!, a la semana siguiente llegó el segundo y todo muy bien. super recomendable estos vasos!
Bestellung und Lieferung ist super gelaufen. die Gläser sind schön ung ganz. die Verpackung hat sich gut gehalten. Danke an die Verkäufer für ihre Bemühungen.
I love it! Why is so special? because is double separate glass and holds it more hot than the usual one's! I really recommend it to you guys! Thanks to the seller was also very good packaged and fast shipping!
Caneca bonita e de boa qualidade. Recomendo!
Love it but one came totally broken in million pieces
ottime tazze per un buon cappuccino
Very nice cups! Fast delivery
Veio como imaginei! É lindo!
El item es de muy alta calidad, el mejor precio, vendedor muy recomendable.
감사합니다. 너무 좋아요. 최고입니다. 곡 사세요. 저는 이게 너무 좋아요 ㅎㅎ 사세요 감사해요. 나
Nice espresso cup. It feels great in my hand and holds just the right amount for a double shot. And it keeps it warm for 10 minutes.
배송중 파손 걱정했는데, 안전하게 포자외어 잘왔습니다. 아아, 뜨아, 라떼 마실때 아주 좋음 , 적극 추천합니다.
Maravilhoso!
excelente taza que resiste agua caliente , congelada y muy cómoda para hacer capuchino.....
Хорошие чашки для экспрессо. Советую.
son divinas!! me han encantado, venían muy bien empaquetadas. aún no las he abierto todas...pero vienen seguras. no pesan nada, son maravillosas. gracias!! su precio y calidad son muy buenas