SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Produto muito bom!
I love it just as expected.
Great value and right size.
super danke
잘 받았습니다 안전하고 튼튼한 패킹으로 배송되었습니다. 컵 바닥부분에 스크래치는 아닌데 제조 과정에서 생긴듯한 흠집이 같은 위치에 있습니다. 알리익스프레스 측에 클레임을 하기 전에 조치를 부탁드립니다.
Очень красивая и удобная чашечка. Отдельное достоинство, что не надо блюдца. Дно не нагревается. Ставьте куда хотите, на любую поверхность. И получайте множественный э... Спасибо.
아주 좋아요 가성비 좋고 추천 대상입니다 늘 애용합니다^^
Glass not as thick as expected but still considered a good purchase.
Perfect for tea and cappuccino. Can reccomend. Will buy more
las tazas llegaron en dos dias diferentes, son un poco mas pequeñas de lo que pensaba
מצויין הגיעו ארוזים טרד אחד בצורה בטיחותית. מרוצה מאוד
너무 맘에들어요 커피 담으면 이쁠것 같아요~~
가격대비 좋은 제품입니다. 배송시 더 안전한 방법으로 포장이 필요해 보입니다. 제품 자체는 뜨겁거나 얼음이 있는 커피음료 타 먹기 아주 좋은 제품으로 커피는 이중컵으로 먹고 있습니다
Muy bonita la taza, frágil pero bonita, buen empaque y tiempo de entrega súper rápido gracias
llegó muy rápido en 8 días, es muy bonita, la sentí algo frágil pero si resiste al lo fui y caliente, solo que hsy que maniobrarla con cuidado al lavarla, me gustó mucho, recomendada al vendedor también
아주아주 쓸만합니다
Very good quality, size perfect 🤩
Great cup to start your day with coffee
凄く気に入りました！割れずに無事に届いて良かったです＾＾梱包も凄く丁寧で厳重でした！割らないように使います。ちなみに、250mlを購入でMAX270ml入りました。
Me lego pero en pedazos, fue una entrega rápida pero lastimosamente llego en pedazos
Excellent quality, it is a very nice and beautiful coffee cup, we use everyday and no issues at all, very good seller.
they're absolutely stunning... but they're 100ml, not 150ml 😭 heart broken! 4star is purely for the volume difference. But I cant fault their beauty. hopefully they're strong and hold up! thanks oh, also packed very well!
My favorite coffee cups. It keeps the coffee warmer than other cups
🙏👍🌹
Veio rápido e aparentemente está muito bom. Não testei ou usei ainda. Comes fast and the goods are ok. Don't test yet, but looks ok.