SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
התיק מצויין יכול להכיל הרבה פריטים יש תחושה שהוא עמיד ולא יקרע או ישבר מה שטוב בזה שגם אם הוא ניקרע או נישבר כמו שקרה לי בתיקים אחרים לתיק הזה יש עוד אופציה יש 2 דרכים לשים אותי זה או שהוא על הכתפיים כמו כל תיק או שאתה קושר אותו מיסביב לגוף יש לך עוד אופציה שזה חשוב מאוד אם היקרע או נישבר אני קניתי את 45L יכול להכיל בתוכו מעיל בנוסף לכל הדברים שיש וגם קשה מאוד לגנוב ממנו כי יש לו הרבה קליפסים אז לבנתיים התיק עמיד מאוד ועדיין לא ניקרע לי גם לא מראה סימנים שהוא עומד להיקרע איכות טובה סך הכל
zaino robusto, ben rifinito e con il sistema a molla potenzialmente ampliabile . comodo per un trekking di 3 giorni con un attrezzatura media. consiglio il venditore e il prodotto.
material resistente y bastante amplia, me parece un buen producto por el precio. la mochila llegó mucho antes de lo anticipado! le doy 5 estrellas
tiene buen tamaño, muchos huecos para meter muchas cosas y se ve muy practica
Muy contento con la compra. Mil bolsillos para organizar material, tela resistente y cómoda de llevar
Perfetta per trekking su sentieri molto difficili. Il sistema di cinghie rende questa borsa super comoda e maneggevole.
Mochila muy práctica y de buen material, se ve resistente y con bastantes compartimentos para organizar las jornadas. Muy recomendable!!
Me ha gustado el modelo de la mochila y es igual al de la foto y incluso mejor, el material es bueno.
Ottima qualità! Non me lo aspettavo fatto così bene, formato 45lt. È molto spazioso a tasche grandi con inserti piccoli interni con zip e a strappo e tascone esterno sullo schienale! L'unica pecca la plastica di costruzione delle chiusure, sono buone ma forse non durature nel tempo! Acquistato per portare attrezzatura da palestra in moto! Ci sta :)
El material me a gustado se ve y se siente de muy buena calidad, más de lo que puedes pedir por el precio. Muy satisfecho
escpecuional mochila, se ve fuerte y robusta muy buena pinta, la probaré y os contaré. Las cremalleras se ven fuertes y tiene varios bolsillos y cuerdas para atar , muy buen producto lo recomiendo .
Great looking, very well made, and seems to be very durable. Very good deal for the price and look forward to ordering more
awesome quality backpack, I am pleasantly surprised.
très bon produit conforme