SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
So worth it，please see the photos
It arrived in very good condition, I will try it
a testé maintenant 🙄😑😅
Logistics is fast, the package has been received, so far it is still very satisfactory
I loved it, everything was fine, I was careful.
Muy bueno
The effect is great, i did not think that no needles can achieve the effect of lip augmentation,very moisturising lips, lip lines are slowly fading, the lips are too dry when coated with lipstick before, and now it is not dry at all, i personally like a product, recommended to buy, and i'm ready to buy it to give to a friend as a gift!
good
מהמם ואיכותי ברמות! טיפה קטן. אבל מהמם מהמם מהמם! היה ארוז ממש טוב. התחלתי להשתמש.ריח טוב
It works i so will i love it
Really good.
Very fast delivery. I love this product. This is not the first time I order this product. I recommend this seller.
Valoren You yourself if my lips swelled more than they naturally are hahahahahahahahahahahahahahq but it has an incredible freshness sensation, nothing to envy from Dior, it's identical! It just needs more shine to be the same. 💯 Recommended...thank you very much ☺️
This lip filling product really exceeds expectations! The lip filling effect is natural and full, the lip lines fade noticeably, and the lips become soft and tender. The texture is moist and non sticky, with an excellent user experience. Clear and translucent color enhances complexion, suitable for both natural and makeup use, with long-lasting fullness. Sincerely praised!
Second time purchase. Will definitely get more ♥️ ♥️ ♥️
Hello, it is just like the image, arrived well packaged and protected, and before the stipulated date. 💕 Thank you 😊
If your like me and like the burning feeling of lip plumps def get this, and i honestly see a change this is my new fav product def will be buying again ( my mom stole one already)
"In the past, the lips were always dry and shriveled like no water. This rich lipstick has changed since it was used - it is not that kind of greasy feeling, but can penetrate into the lip skin, and the lips gradually become full and elastic. Apply a thin layer of lipstick, and the lip shape is obviously three-dimensional. Even the fine lines at the corners of the mouth are filled. The lips are pink. My friends thought i had secretly made lips, but actually they just changed a lipstick. "
"Its lip filling effect is really amazing. Every time i apply it, i feel like i have changed my mouth and become more beautiful and charming. Thank you for this product, i have discovered my unique beauty and will keep buying it back! "
"I was really amazed! Its texture is very delicate, easy to push away when applied to the lips, and there is no greasy feeling. The lip filling effect quickly appears, making the lips full and three-dimensional, just like getting hyaluronic acid. It can also improve the dryness of the lips, keeping them moist and shiny at all times. Now i wear this lipstick every time i go out, confident "
After using this product, my lips have obviously become thicker, looking both natural and enchanting, without any fake feeling!
لم يصل المنتج كما موضح بالصوره
My husband complimented me and said my lips are much sexier now, and i am very satisfied
This product has become a must-have in my daily life. I put it on my lips. My lips have become sexy and very moisturized, which is convenient for me to use in the morning and evening. It has a sufficient quantity. Can be used for a long time.
"Everything perfect and the delivery was super express ultra hahaha in love xd :) "