SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
excellent
Часами Остался доволен.Красивые,благородно смотрятся.Ремешок нужно только поменять на кожанный,а то из кожезаменителя сделан и портит весь вид.
потрясающие. за сутки отстают на 30 секунд
otimo produto
d un point de vue esthétique pleinement satisfait. la finition est excellente, donne une impression de qualite. meme le.bracelet est plutot bon, assez souple pour du confort. seul bemol le mecanisme, la montre s arrete assez facilement si peu de mouvement meme au poignet. je ne m attendais pas a forcement mieux je l ai acheté pour l esthétisme. a ce prix je men satisfait.
Bonito e funcional, pelo preço recomendo!
Reloj fascinante, precio y calidad imbatibles
For this price point, I am super impressed and saticfied. If you want a clean dress watch that is also affordable, this is a valid choice
очень красивый и солидный мне понравился и друзей тоже
excellent product ...I love it. firsly i ordered three items after arrived then i ordered three items on seeing quility and finishing of them.
Ich möchte meine positive Erfahrung mit dem Verkäufer teilen. Der Versand war äußerst zügig, und die Ware kam in perfektem Zustand an. Die sorgfältige Verpackung hat dafür gesorgt, dass alles unbeschädigt blieb. Zudem entsprach der Artikel genau der Beschreibung, was mich sehr erfreut hat. Ich kann diesen Verkäufer daher wärmstens empfehlen. Wer auf der Suche nach zuverlässigem Service und hochwertigen Produkten ist, ist hier genau richtig!
시간이 잘 맞네요
получил быстро, коробка простая, но я покупал часы а не упаковку.Выставил время и завёл в ручную. Купил сыну на подарок смотрятся стильно без излишеств.Точность хода посмотрим. Будет плохо напишу ещё.Пока всё очень прикольно.
Всё замечательно.
Amazing watch looks very luxurious and precise i recommend
Impecavel, relogio bem engraçado por um preço bem interessante, e qualidade razoavel, recommandé
Excellent product, the watch is a piece of art
perfeito
5 days in, watch is functioning well. loses almost a minute a day if not work continuously, but it's acceptable . Very pretty, very clean design. Can see both the balance wheel and escapement. Would have liked to see the balance wheel nbetter, but it's still very beautiful as is. Going to write back in 3 months or if the watch stops before that.
llegó mi reloj y se ve de buena calidad en relación al precio, y está casi casi similar a la descripción, muy buena compra.
good quality
Colis livré
llegó rápido aunque la caja rota el reloj llegó bien muy elegante
I’m very satisfied with the LONGLUX automatic watch. The packaging is impressive, and it arrived on time. The watch looks exactly as shown in the picture, featuring an elegant style and a stunning skeleton design. Highly recommend.
ottimo orologio