SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Gostei do conforto e praticidade e segurança em comprar na plataforma
llego rapido es elegante me gusto mucho gracias, lo recomiendo
Часы понравилась плюс быстрая доставка спасибо всей команде !
El reloj muy bonito. Se lo he regalado a mi padre, y edta encantado. Viene con una herramienta para ajustar los eslabones. Muy completo. Además, tambien se incluye una caja de regalo, documentación para la garantía, y hasta un paño para la correcta limpieza. Es totalmente un exito. Ademas, es muy bonito que en la parte trasera se pueda ver la maquinaria. Totalmente recomendado. Y muy rapida la entrrga en España
Absolutamente increíble calidad por su humilde precio,mecánica super silenciosa,si lo agitas suena súper guapo a volante de inercia, estéticamente precioso y la correa nunca vi una así,tiene ajuste de metal y cuero a la vez y cierre rápido doble con bloqueo . Además si brillo en la oscuridad es hipnótico
arrived quickly very nice package the watch looks shiney, exacly how it looks in the add
Ремешок оригинальный отстойный, поменял сразу на черный кожаный под крокодила. За лишние расходы - минус балл. Спешат, но не критично. Смотрятся теперь круто, надеюсь, прослужат подольше. Спасибо!
Foi comprado para presentear! Meu pai gostou! Elogiou o peso e até agora nada a reclamar!
Gracias excelente
OK, nice product, well finished and packaged. It is my 2nd GLENAW. The first one (in white) is OK, and was weared a time.
часы очень хорошие. доставка очень быстрая .
これは素晴らしい！文字盤、ベゼルも大きくて重さもあり、頑丈。ステンレススチールは品質が良いのを使ってる。バンドの合わせ方もピンが緩くて超簡単。一年の保証書付き。GRENAW最高！ グレナウ最高！PERFECT GRENAW！😉😉😉 This is amazing! The dial and bezel are large, heavy, and sturdy. The stainless steel used is high quality. The band is super easy to adjust with just a loose pin. Comes with a one-year warranty. GRENAW is the best!! This is the best watch I've ever bought. GRENAW is the best! PERFECT GRENAW! 😉😉😉
belle montre mécanique.
nice watch and thank you very much lhope this give me an erased memories of both you and aliexpreess for this business we have .done with you
отлично👍👏😆
Perfect.
Incredible watch! Seconds hand runs like a Rolex
excelente calidad de este producto y llegó en perfectas condiciones
Item arrived but DID NOT WORK, I contacted the seller a number of times but had no response.
perfect
Melhor doque eu imaginava, muito bonito e com um bom acabamento. RECOMENDO
very good
El envio llego a Argentina 10 días antes de lo esperado, el reloj luce muy bien, elegante, se ve mejor en persona, el mecanismo interno parece que funciona a la perfección. No soy fanático de la correa estilo mariposa y me hubiera gustado que el bisel pueda moverse, pero estoy satisfecho en general, quizás compre mas modelos.
The watch is amazing! I strongly reccomend!
очень понравилось, смотрятся шикарно, ходят точно, пока 3 дня дальше посмотрим, ремешок конечно не топ, но что вы хотите за такие деньги пойдет