SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
conforme à la commande. Pas tester pour l´instant.
Посылка пришла быстро, целой и невредимой. Жилет, как на фото.Яркий и легкий. На спине вентиляционная сетка и в районе пояса.Карман одинарный и маловат, имеется молния.Боковые от центрального обманки под общим клапаном, что мне не очень принципиально.Грудь ,скорее всего, будет непродуваема.Он, конечно , не для зимы, но я искал именно такой, т.к. зимний имеется.Имеются светяшки-отражатели , как спереди ,так и сзади.Занимать будет очень мало места-удобно брать с собой.В целом, я доволен.Спасибо всем! Скоро испытаю и может дополню отзыв, если будут замечания.
Пошив качественный. Материал соответствует формату эксплуатации. Конструкция тоже учитывает использование. На спине как и положено сетка для лучшей терморегуляции. На мои 184 и 84 подошло так как и хотел, чтобы одевать на рашгард. Рекомендую однозначно . Учитывая ещё и цену изделия конечно :).
качество норм, только размер шире заявленного. ношу размер евро М, у жилетки евро М = по факту евро L
ottimo
Top
покупал для бега, удобно, от ветра защищает
muy bien producto
Taille parfaite, livraison rapide
bonne qualité, je mesure 1.70 pour 68 kg j'ai pris de S mais un peu serré
Виндстопер. Тонкий и легкий. Размер в притык.
todo ok, pero me quedaba grande. he pedido talla S.
Tutto Ok Perfetto! 1.83 cm x 75 Kg taglia M Giusto.
적극 추천합니다 가격대비 훌륭합니다
Muy bueno, tanto que compre 2 más Talla se ajusta a la descripción
재질은 좋은데, 상품설명에 따라 구입했지만 크기가 커서 자전거 주행중 무척 펄럭일 것으로 보인다. 한단계 작은 것으로 재주문 예정. . 175x76=M 으로 재주문 했는데 그래도 약간 펄럭인다. 방풍성능은 좋지만 밀착감은 거의 없다
Ok, ottima qualità, traspirante dietro calza perfettamente Ok grazie
185-105+ теплое джерси подошёл великолепно
хороший тонкий, легкий, хорошо заметный и непродуваемый жилет. даже не ожидал, что будет так удобно. Размер М на рост 172 и вес 65 подошел идеально
От ветра защищает, но не больше. Для осени норм.
Всё отлично, хорошее качество, у меня обычно размер М, вес 65, взял по таблице XS(таблица точная), жилетка подошла идеально! Быстрая доставка!
полностью соответствует описанию
gutes Material
A falta de probar dejo esta valoración. Pedido ha llegado en 7 días a España. Tejido un poco fino pero tiene buena pinta en general. El bolsillo con cierre de cremallera de la espalda es amplio, aunque no lo cargaría con mucho peso. Muy bien el ajuste de talla: pedí una talla L para hombre de 177 cm de alto, 80 kg de peso y poca barriga (je, je, je. Detalle a tener en cuenta) y queda perfecto.
🔥👍