SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
gostei
в целом все ок. но я думал, что сидеть будет поплотнее. а так боюсь папусить немного будет
по размеру слегка свободный жилет, но сделан очень качественно
за свои деньги отработало нормальнно рекомендую брать 2хл вес 94. рост 175 на толстовку села отл. да и без толстовки супер
очень удобныйи красиво пошито,причем качественно,спаибо
ottimo
хорошая ветрозащитная жилетка ,сегодня обкатал ,идёт размер в размер с евро мой рост 182,вес 80кг L. хорошо села очень компактная ,снял и засунул в задний карман у джерси как сегодня и получилось когда распогодилось ,рекомендую, вес пушинка, спина в сеточку, как базовый слой отлично себя показала
Muy satisfecho con la compra! Mi estatura es 1.82 metros y peso 80 kg, Talla L me queda perfecta
buin prodotto, la taglia e esatta. normalmente porto la xxl e la xxl e perfetta.
Weste ist superleicht. Vorne Windschutz und hinter Netzteil. Ich hab sonst Gr. 44-46 (Damen) und sie passt in xxl sehr gut und bequem 😀
excelente, muy buena calidad, entrega rápida
Perfetto , va bene
Molto sottile e Traspirante, porto XL, ho preso una XXL, forse con una 3XL era più agevole, comunque buono
Correspond à la commande. Taille XS pour moi qui mesure 1,63,impeccable. Ça reste un coupe vent, doit faire le job.
ok
Peccato collo troppo largo, essendo anti vento deve essere attillato specialmente sul collo
Намного ярче, чем старая, видимо выгорает.
рост 180 вес 80 можно будет и надеть поверх теплого джерси , звезду убрал из за хлипкой молнии ну и стоимость немного великовата
Super lekki materiał 👍🏻 zdecydowanie polecam
tutto come descritto veste con taglie "italiane"
Jakość na dobrym poziomie, rozmiar XL lekko luźny na 186cm i 90kg
molto bello con tasca posteriore è il secondo che ho preso veramente valido modello XS misura perfetta per me che sono piccolino
schnell und perfekt
I am 175cm and 68kg. Thank you to all the other buyers that put their height and height and photos so we could see the fit. I think this is a very nice cycling vest and will enjoy wearing it.
jersey fits great. ordered and it came a few weeks later to Canada. perfect overtop a long sleeve jersey