SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Lindo reloj, buena calidad, buenos terminados
всё хорошо.
Ich habe diese Uhr zur Probe bestellt um einen Bestellvorgang mit Ali express zu testen. Ich hatte an die Uhr jetzt für ca. 13.50 Euro keine grossen Erwartungen wie auch bei diesem Preis, Was dann in der Post war hat mich fast sprachlos gemacht, ich erhielt eine gut und sauber verarbeitete Armbanduhr mit Automatikwerk welches sogar sehr genau geht. Die Uhr sieht wertig aus und hat mich sehr in Erstaunen versetzt. Einfach für 13.50 Euro kaum fassbar. Die Lieferung erfolgte in kurzer Zeit und ich kann nicht nachteiliges berichten. Ich kann zu Erfahrungen einer Rücksendung oder eines Garantiefalls noch nichts sagen denn das das habe ich noch nicht durchgeführt. Wie gesagt Lieferung und Auftragsabwicklung und Qualität sehr gut.
Funciona bem mas não carrega com o movimento de andar, tem de se dar corda manualmente. De resto estou satisfeito
Beautiful watch! I wasn't expecting much for the price, but I am very pleasantly surprised. The watch was running when in arrived, and only 15 seconds out. That of course is most likely a coincidence, but it added a nice touch. For bigger wrists, it may have a bit of a short band, but I even had to remove 4 chain links. I can't say anything about the accuracy or durability yet, but again - for the price I won't even file a complaint, should it fail soon. So far I can highgly recommend this beautiful watch.
Es muy bonito y fiable.
excelente reloj, buenos materiales, la correa se siente bien, entrega rapida en menos de 2 semanas, 100% recomendable.
jest o.k.
muito bom
C'est sur que l'effet "Nautilus" est présent quand on la porte au poignet !! Le boitier brossé est pas trop mal mais manque les vis goupilles sur les 2 cotés pour faire comme l'original .... le bleu ciel Tiffany est magnifique (photo)Le bracelet est correct ,confortable une fois réglé à la taille et même assez lourd ; par contre pour régler la taille c'est des goupilles à pousser et c'est pas simple . Le mouvement est automatique ce qui pour le prix est remarquable ( visible a l'arrière du boitier) et il semble être fiable en plus !! Pour 17€ c'est absolument incroyable et livré en 6 jours en France , BRAVO !!
Magnifique montre, taille du dial parfait, faut juste que j’enlève quelques maillons et ce sera parfait
muy buen producto, cumple con la descripción, hecha por ell vendedor y la calidad de producto es muy buena, estoy satisfecho con la compra y lo recomiendo Gracias. cumple con el tiempo de entrega...
Grasias estoi complacido
This is a nice-looking watch. The dimensions are perfect for an average male wrist. The band is of surprisingly good quality considering the pice. Considering the fact that it is a mechanical watch, it is great value given the price.