SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
현관문 열쇠 열어주는 인터폰? 이 좀 구형이여서 샀는데... 이게 붙이고 떼려니 부셔져서 그냥 방 불에 연결해서 쓰고있어요 좋아요
스싱스테이션 인식 됩니다 작동 잘되서 하나더 구입했슴니다
Świetnie działa. Dużo możliwości ustawień kinetyki nacisku. Na razie jestem bardzo zadowolony. Mały, porządny produkt.
지그비 버전 동작 잘합니다. 에어컨 예약기능이 없어 구매해서 설티 예정입니다. 저렴하게 잘 구매했네요
7년전에 whish에서 시도 했었는데 서비스 지역이 아니여서 못했었는데 언제 이렇게 쉽게 할수있는지 감견 스럽습니다 이제 밤늦게 하우스에 보일러 켜로 안가도 됩니다
Fast shipping. Connected to Home Assistant ZHA very quick. Lot's of settings for the finger behaviour. Battery seems durable. The provided lever / finger is a little short but more can be 3D printed. Search for Fingerbot Toolkit.
굳 작동은 잘하는데 툴이랑 접착테이프는 별도로 사야했네요
Lo entregaron antes de la fecha límite, el producto cumple con lo especificado en la publicación, estoy satisfecho con la compra.
Very Good product. working good
잫 작동하갰ㅈㅅ
La verdad es que esta muy bien, facil de conectar y funciona bastante bien. Con 2 de ellos he domotizado el mando de un toldo y ahora si que es facil.
스마트싱스 잘 붙고 작동 잘 됩니다.좋아요... 스마트싱스 잘 붙고 작동 잘 됩니다.좋아요... 스마트싱스 잘 붙고 작동 잘 됩니다.좋아요... 스마트싱스 잘 붙고 작동 잘 됩니다.좋아요...
만족 만족 대만족 스싱에 스무스하게 잘 붙습니다 배터리 없는 줄 알았는데 들어 있네요!
according to the description, packaged in retail box
Perfetto, Scatola un pò rovinata ma il Fingerbot è funzionante ed è arrivato in anticipo.
Top achat
Toller Artikel, war wie beschrieben und erfüllt seinen Zweck wie angegeben. ich bin sehr zufrieden damit.
It works good with gateway.
Super einfache Integration in HomeAssistant und viele Einstellungsmöglichkeiten im Zigbee. Ich bin zufrieden!
Todo bien con el fingerbot, muy bien todo. Tiene suficiente fuerza…..
Great item! It works properly! 😁
스마트싱스랑 잘연결됨 집밖에서에어컨키기 개뀰 최고스마트싱스랑 잘연결됨 집밖에서에어컨키기 개뀰 최고스마트싱스랑 잘연결됨 집밖에서에어컨키기 개뀰 최고스마트싱스랑 잘연결됨 집밖에서에어컨키기 개뀰 최고스마트싱스랑 잘연결됨 집밖에서에어컨키기 개뀰 최고스마트싱스랑 잘연결됨 집밖에서에어컨키기 개뀰 최고
Urządzenie spisuje się idealnie. Brak wymiennej końcówki aby zmniejszyć odległość od przycisku fizycznego.
Bien reçu
Au top, on peut régler la course de la tige d'appuie. Fonctionne avec Alexa via passerelle AVATO ZIGBEE