SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Fonctionne parfaitement. Reconnu par Zigbee2MQTT et Home Assistant dès l’insertion de la pile. La température, l’humidité, et la batterie, tout remonte parfaitement.
Szybka dostawa...jeszcze nie sprawdzone bo czekam na baterie do tych sensorów.
Cheap, pretty accurate, easy to connect to your Zigbee network. Battery life ois to be found out, but looks good so far. I can recommend these little devices!
Enlazados en Home Assistant rápidamente con ZHA. Ya tenía un par de sensores de temperatura Xiaomi y este Tuya es ligeramente diferente, sobre todo en el marco. Y los dígitos en pantalla se ven ligeramente mejor, tienen más contraste. Por lo demás, veo que difiere un poco con mis otros sensores en las medidas, pero nada importante. Ahora queda por ver cuánto dura la batería. Los de Xiaomi consumen bastante, espero que este consuma menos y ahorre en pilas (que por cierto, no la trae: CR2032)
Works flawlessly with sonoff's iHost. Shows both temperature and humidity.
Ware wie beschrieben, schon mehrmals Bestellt, läst sich einefach mit ioBroker verbinden, schnelle Lieferung
I have 5 of them, it is a good product and it works as expected, with home assistant + deconz
Szybka dostawa Bez problemu połączyło się z Bramką ZigBee. Działa poprawnie :)
works great, pairing was straight forward. the values are a bit off to a BME680 and STH3 but OK for that price
Empareja perfectamente con ZHA en Home Assistant. Muestra 4 entidades, temperatura, humedad, batería y pulsa
zigbee ver. works perfectly with home assistant
Shipped very fast Pairing was easy and straight forward. First impressions are very good. However it uses a not so common battery CR 2302 possibly due to its bigger capacity
Easy integration with home assistant via zigbee2mqtt
работает нормально. связь держит. показания +- совпадают. буду покупать ещё. что по z2m ,что по zha норм все
Perfecto. Estos pequeños y económicos sensores se conectan sin ningún problema a la app SmartLife y permiten monitorizar datos de todo el entorno doméstico.
funktioniert perfekt mit Smartlife und kann auf über Alexa abgerufen werden
works great, good quality, easily connected to home assitant. shows correct temperature
Доставка за 2 недели. Трек отслеживался на всех этапах пути. Термометр компактный. Быстро сопрягается с home assistant по zigbee2mqtt. Рекомендую к покупке.
Super fast delivery! nice sensor, tiny and useful Don't forget to get ZigBee gateway!
Needs CR2032 battery. Easy to install and connect with the ZigBee hub. Long press the button to initiate pairing.
Good overall experience. The Zigbee sensors work as expected and are easy to pair. Measurements seem accurate and the devices are stable in daily use. Build quality is acceptable for the price, and so far they have been reliable. No major issues to report.
I‘m very happy with the product. It looks as promised and the quality is better than i expected. I recommend the seller and will buy definitely again.
Термометр прийшов за пару тижнів. Підключився легко. Працює гарно. Каліброки не знайшов. Продавця і товар рекомендую. птн - хло.
Tout à fait conforme à la description. Arrivé en bon état, dans les délais prévus. Correctement emballé. Tout à fait conforme à la description. Arrivé en bon état, dans les délais prévus. Correctement emballé.
The box is misprinted. It says it needs a CR2302 battery, but I used CR2032 and it works flawlessly. Great product and syncs with zigbee easily. The update rate is a bit low however, around once every 5 mins compared to once per minute with similar products