SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Посылка пришла быстро 10 дней.Брюки хорошего качества,хорошо тянутся.Размер ношу 27,но здесь выбирала по отзывам(отдельное спасибо),выбрала 28(ОБ 96;ОТ 85; рост 162)размер отлично подошёл и по длине,ширине. Если любите свободнее то можно 29. Цвет отличается....он темно синий! Очень довольна.Продавца рекомендую ♥️
Штаны пришли через 2 недели. Очень облегающие, но хорошо тянутся. На параметра объём талии 76см и ОБ 97 см взяла 29 размер - в самый раз. Цвет как на фото, ткань утепленная. Думаю зимой не будет холодно. К покупке рекомендую
Perfect...............................................................................................
사이즈도 딱맞고 진짜따슷해요!! 깔별로 소장하고싶을정도에요!! 이젠곧 날이 따뜻해질꺼라 더주문하기 애매하지만ㅠㅜ 사이즈도 딱맞고 진짜따슷해요!! 깔별로 소장하고싶을정도에요!! 이젠곧 날이 따뜻해질꺼라 더주문하기 애매하지만ㅠㅜ
This is great. I love it. I ordered two last year, decided to order two more this year. It is very warm, the size matches the chart, very comfortable, fits well, I recommend it.
Товар прийшов дуже якісний, по розміру підійшли . На вагу 70 кг брала 32 розмір . Продавця дуже рекомендую
Buen tallaje y calidad del material. Buen diseño. Los tengo en tres colores :)
Отличные брюки, выглядят бархатистыми, тянутся, хорошо сели
I buy these pants for fourth time. Very comfy and warm for winter.
너무 타이트해요 27입는데 28싸이즈 샀는데 160 에 54키로인데 허벅지 쬐끔 있다싶으면 한싸이지나 두싸이즈 업하셔야해요ㅜㅜ
Świetne spodnie, bardzo ciepłe, nie komunikowałam się ze sklepem
Très bon rapport qualité prix ! J'ai pris une taille 29 pour 1m72 et 62kg et c'est parfait au niveau de la taille et des hanches. Dommage que le jean ne soit pas plus long, il m'arrive au dessus des chevilles mais comme c'est un jean pour l'hiver ça sera parfait avec des bottes !
Quedan perfectos , son muy cómodos , muy calentitos , me gustan mucho . Gracias
теплі, приємні, але для зросту 172 коротенькі (під чоботами не дуже буде видно, але це той ще мінус) розмірній сітці відповідає, я знала на що йду, тож за якість однозначно 5💫
джинсы отличные, размер соответствует. и длина хорошая на мой рост и вес 25 размер идеально сел. рост 165 см длина как раз по щиколотку. в талии и бедрах идеально сели. обычно беру штаны 25 размера или 32-34.
просто шикарное качество, сели отлично
looks great, fits well and is true to size . the shipping is so long but it arrived at the given date of delivery.
Perfetto, come tutti gli altri colori che ho acquistato.
Good
Гарні штани. Високої посадки. На звичайний розмір L підійшло добре. Відповідає опису Швидко прибула пачка
bought a 2nd pair, really good for winter, warm and cozy :) love it
ottimo perfetto
Large waist .
заказываю не первый раз, хорошие штаны. мои параметры 170/46
Correspond à la description. J’avais commandé la taille 30 qui était trop petite, je l’ai renvoyé et j’ai pris la taille au dessus. Je trouve qu’il y a une grosse différence entre le 30 et le 31.