SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Sorprendido con este reloj. Me llamó la atención el sistema automático Tongi, leed sobre él. sistema chino de los años 60. Me agrada probar algo así y tenerlo en colección por este precio. Envío muy rápido y bien envuelto para no sufrir golpes. Muy satisfecho.
1만원대에서 누리는 오토매틱 감성..참 좋아요.. 다이얼은 눈에 확 들어오구, 날자창도 노안인데도 잘 보여요..핸드와인딩도 쉽고..다만 파워 리저브는 얼마나 될지 ..하지만 모든게 가격대비 만족스럽습니다..해킹 기능이 안 됩니다
O relógio é muito bonito e bem acabado. Já é o segundo da marca. Ele possui boa legibilidade a pulseira é confortável. Não é muito preciso mas também nao não é nada do outro mundo , principalmente pelo valor ,pois um relógio automático pelo preço de duas pizzas e com esta qualidade realmente vale a pena.
Excellent size and weight for average size wrist
A very good buy, considering everything. Highly recommend. Runs only 20 seconds per day slow; which is just fine for a mechanical watch. Thanks
Very little time for transportation to me, and everything was very neat, the watch is very beautiful
better than expected. I am rather pleased with this watch. price to quality ratio seems to be dead on
hermoso reloj de calidad por el precio el envio muy rápido llegó antes de tiempo estipulado
Naprawdę ładny zegarek :) oczywiście trzeba wymienić pasek na skórzany i będzie idealnie.
Qualità prezzo senza confronti. Professionalità e celerità nella spedizione. Grazie
Une Winner MarK XV au prix d'un simple bracelet c'est une réelle opportunité. Car oui, c'est une très jolie montre automatique, luminescente. Elle est originale et trouve une réelle place dans les montres d'une colllection variée. Elle garde l'heure d manière très précise, je peux la conseiller sans réserve !
Saat Türkiye ye 12 yada 13 gün içinde ulaştı. İlk açıp incelediğim zaman siyah renginin tonu otomatik mekanizmaya sahip olması deri kordonun kalitesi ve ekranın okunabilirliği çok güzeldi saniye durdurma ve elle kurma yok bu fiyata bu kadar güzel bir saat beklemiyordum tavsiye ederim umarım diğer satıcılarda Türkiye ye gönderim yaparlar
Received in good condition, look very exclusive compare with the price. Can repeat order from this seller.
Механічний годинник з підзаводом на рубінах, з числом. Непоганий ремінець. Доставка 6 днів. Запаковка коробка пупирка на пупирку .Ціна чудова.
Relógio automático winner é de excelente qualidade, espero comprar mais, meus clientes e amigos amam.
bellissimo orologio per tutti i giorni ottima la confezione 👍👍👍👍👍
가격대비 무난함!!! 스테인레스 손목 스트렙은 맞추기 어려우니 어려움을 싫어하시는분은 가죽 스트렙을 권장 합니다 !!! 시계줄 이 조금 허접해 맞추기 어려움!!!!
Доставка-молния, очень быстро!!! Упаковка отличная, часы хорошего качества. Это действительно механика, циферблат информативный, чёткий. В комплекте есть инструкция по эксплуатации. Завёл, пока идут точно, посмотрим как долго не будет погрешности. Единственный минус это то ,что в описании есть свечение сегменте циферблат, а в действительности его нет. А так часы супер!!! Рекомендую этот товар и продавца!!!))) Спасибо продавцу!!!)))
I’m happy with the design and simplicity of it and wasn’t sure if it’s a good choice but so far so good and priced well for a field watch! Thanks again for a great purchase!!!
Really like. Thank you.
Relógio muito bonito, automático troquei a pulseira que veio nele que é de couro, que também é de muito boa qualidade
Muy bonito, funcionó muy bien durante un día entero con 8 giros de cuerda y en movimiento
Relógio automático, simples. Qualidade razoável. está funcionando bem. Vamos ver o tempo dirá se é durável.
Orologio corrispondente alla descrizione del venditore. Orologio automatico con fondello trasparente. Perfettamente funzionante arrivato con sua custodia e foglio informazioni. Partito immediatamente.
Good design