SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Nice watch
Hermoso reloj, llego muy bien embalado en su caja de cartón. Recomiendo
빠른배송, 좋은 품질
Beautiful
ótimo custo benefício.
Un reloj que me ha sorprendido por su calidad, tamaño perfecto muy buenos acabados sin duda lo recomiendo, El envío rapidísimo y el reloj viene bien embalado. sin duda una compra de la que no te arrepentirás, reloj superior al de muchas marcas más reconocidas.
Ate o momento estou gostando do relógio. eh meu primeiro automático e assim eu aprendo logo usar pra futuramente comprar outros mais sofisticados. gostei da pulseira. eh um couro fake mas bem bonito. quanto se vai durar ai so usando. Coubem bem no meu pulso.
muito topppppppppppppppppppppppppppppppppppppppppppp0ppppppppppppppppppppppppppp0ppppppppppppppppppppp kkk e
relógio muito bonito, gostei muito!
super schnelle Lieferung,für diese Preis past
cheap price, simple (cheap) mechanic with automatic crank, but the watch keep the time acuratelly. Thx
Me gustó mucho. Aquí con una correa nato verde y una correa acero, ambas compradas por separado. Tiene buen peso y el cristal curvado se ve genial. He leído que el mecanismo automático es en realidad una adaptación sobre uno anterior que originalmente era mecánico, y por eso a veces puede fallar, pero si le das cuerda funciona igual. Por el precio es fantástico.
Recebi ok. Relógio muito bonito, pesado. Por ser automático, tem um preço excelente. Pulseira não é boa, já está quebrando. Recomendo a compra de uma pulseira Nato junto com o relógio. Já substitui a pulseira, ficou 10. Ver se ele não para. Recomendo.
Compré dos y llegaron muy rápido. Son hermosos relojes mecánicos con una esfera muy fácil de leer. Uno de ellos costó que iniciara la marcha pero luego siguió bien. Espero dure la carga por lo menos 24 horas. Creo que están un poco secos de aceite pero espero que al llevarlos puesto se normalice la marcha.
un fantástico y hermoso reloj automático de hermoso diseño y una inmejorable ratio de calidad precio
届きました♪ 美しい箱に入って届きました。 しっかりした梱包で安心出来ます。 とても良い、優良店だと思いました。 腕時計も、大変、美しいです。
Genial
this is a fantastic watch. I regulated it and it's running -2 seconds a day. Plus it's a very good looking watch. I just hope it lasts.
Relógio bom lindo todo em aço inoxidável entrega muita qualidade sempre não discursão sobre o modelo.
orologio bello e funzionale. Lo consiglio.
Хорошие часы, точность хода секунда в секунду, очень красивые. Рекомендую к покупке.
relógio igual o anúncio, funciona bem, não teve atraso em 24 hrs. mostrador não tem lúmen pra quem tiver esa dúvida,
За эту сумму довольно отличные механические часы пилоты. Работают
superou as expectativas.
O relógio é muito mais bonito do que nas fotos. Vou usar para verificar se ele atrasa. Até agora, estou bem satisfeito com a compra.